American Express - Director - Internal Communications (12-25 yrs)

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express, one of the world's most iconic brands, is looking for an experienced public relations professional to join its award-winning Corporate Affairs and Communications team.

We are seeking a dynamic and strategic Internal Communications Director to lead the development and execution of impactful communication strategies for American Express, India, the second-largest colleague base within our global organization.

This role requires a visionary leader who can foster alignment, engagement, and a sense of belonging across a diverse and rapidly evolving colleague base.

The candidate must be an excellent storyteller, incredibly strong writer and be able to bring to life how American Express backs its card members, colleagues, and communities to an internal audience.

This position reports to Vice President, Corporate Affairs & Communications, Asia.

Key Responsibilities:

- Develop and implement a comprehensive internal communications strategy aligned with the company's global vision and tailored to India's unique need

- Partner with senior leadership to craft and deliver clear, consistent, and compelling messages that support business priorities.

- Drive initiatives to inspire and engage colleagues, promoting the company's values, vision, and strategy

- Lead innovative campaigns, town halls, leadership communications, and storytelling efforts to foster a sense of purpose and connection.

- Ensure messaging is accessible, inclusive, and resonates with a culturally diverse audience.

- Manage and enhance internal communication platforms (e.g., intranet, emails, slack) to ensure effective delivery of key messages.

- Stakeholder Collaboration: To achieve shared objectives and deliver results.

- Measurement and Insights: Establish metrics to measure the effectiveness of internal communication initiatives and colleague engagement.

- Use feedback and analytics to continuously improve strategies and tools.

Minimum Qualifications

- 15+ years in corporate communications, with at least 5 years in a leadership role managing internal communications for large organizations (preferably MNCs).

- Proven expertise in designing and executing large-scale communication strategies.

- Exceptional writing, storytelling, and presentation skills.

- Strong leadership abilities with a collaborative approach to stakeholder management.

- Experience with digital communication tools and platforms.

- Able to manage and respond quickly to multiple priorities while driving results and delivery against deadlines. Be calm under pressure.

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries

- Bonus incentives

- Support for financial-well-being and retirement

- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

- Generous paid parental leave policies (depending on your location)

- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

- Free and confidential counseling support through our Healthy Minds program

- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.