American Express - Director - Control Management Testing & Monitoring (10-17 yrs)

You Lead the Way. We've Got Your Back.

- With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact- every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description:

- The objective of the EDDS Control Management Testing & Monitoring team within the BU's Risk ID, Assessment, Testing and Reporting pillar is to identify, assess, mitigate, and report on Operational Risk within BU processes for EDDS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

- EDDS is looking for a Director of Testing & Monitoring to lead a diverse team of highperforming professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, EDDS Testing & Monitoring will:

- Provide additional identification of risks throughout business processes and systems (along with business process owners)

- Facilitate BUs in their risk assessments performance in addition testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)

- Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making

- Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing

- Champion risk management practices within the business

- Develop key risk indicators (KRIs) for ongoing monitoring

- Develop risk profiles and maintain an updated risk register(s)

- Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

- 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) within financial services preferably from a globally systemically important bank (G-SIB).

- Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

- Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

- Experience within financial services industry

- Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

- Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

Preferred Qualifications:

- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Experience in at least one of the following:

- Providing identification of operational risks throughout business processes and systems

- Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

- Enhancing risk assessments and associated methodologies

- Leading independent control monitoring, including identification of control improvements