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MIS Analyst
American Express Global Business Travel
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
- Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality.
- Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs
- Production of standard travel MI data reporting (recurring/ad-hoc - local, regional and global) using data from Amex GBT internal reporting platforms
- Analyze reports and identify trends and their client impact
- Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement
- Support account managers in preparation for monthly meetings and reviews with the client regarding BI aspects
- Create formatting and recommendations for hierarchy based reports
- Establish new and current local region reporting
- Lead global data projects
- Provide strategic collaboration and support to clients and American Express Global Business Travel teams around reporting requirements and global mapping
- Oversight of the delivered recommendations to support MI initiatives
- Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
- Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments
- Maintain expected productivity and customer satisfaction goals
What We re looking for:
- Need go-getters who are energetic, curious and creative
- Bachelor s degree with 3+ years of relevant work experience on reporting and analytics.
- Candidates with prior knowledge and experience of working on travel data\industry will be preferred
- Strong organization, analytical and problem solving skills
- Expert in MS Office Suite, specifically Excel. SQL knowledge will be a plus
- Good knowledge in data visualization solutions including Tableau will be preferred
- Good communication social skills, listening ability and written presentation skills
- Highly client-focused with the ability to demonstrate attention to detail and focus on quality
- Ability to develop and implement strategies to improve the customer experience
- Teammate, Flexibility/ability to adapt in a dynamic environment and committed to organization goals
- Willingness to work flexible hours, including those needed to support customers in other regions.
- Excellent time management skills required - including ability to set priorities and work in a fast paced, multi-project environment
Employment Type: Full Time, Permanent
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What people at American Express Global Business Travel are saying
MIS Analyst salary at American Express Global Business Travel
reported by
3
employees
with 3-7
years exp.
₹9.5
L/yr - ₹11
L/yr
146%
more
than the average MIS Analyst Salary in India
View more details
What American Express Global Business Travel employees are saying about work life
based on 215 employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Global Business Travel Benefits
Submitted by Company
Work From Home Job Training Health Insurance Education Assistance Team Outings
Submitted by Employees
View more benefits 
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