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46 American Express Global Business Travel Jobs
MIS Analyst
American Express Global Business Travel
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
- Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality.
- Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs
- Production of standard travel MI data reporting (recurring/ad-hoc - local, regional and global) using data from Amex GBT internal reporting platforms
- Analyze reports and identify trends and their client impact
- Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement
- Support account managers in preparation for monthly meetings and reviews with the client regarding BI aspects
- Create formatting and recommendations for hierarchy based reports
- Establish new and current local region reporting
- Lead global data projects
- Provide strategic collaboration and support to clients and American Express Global Business Travel teams around reporting requirements and global mapping
- Oversight of the delivered recommendations to support MI initiatives
- Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
- Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments
- Maintain expected productivity and customer satisfaction goals
- Need go-getters who are energetic, curious and creative
- Bachelor s degree with 3+ years of relevant work experience on reporting and analytics.
- Candidates with prior knowledge and experience of working on travel data\industry will be preferred
- Strong organization, analytical and problem solving skills
- Expert in MS Office Suite, specifically Excel. SQL knowledge will be a plus
- Good knowledge in data visualization solutions including Tableau will be preferred
- Good communication social skills, listening ability and written presentation skills
- Highly client-focused with the ability to demonstrate attention to detail and focus on quality
- Ability to develop and implement strategies to improve the customer experience
- Teammate, Flexibility/ability to adapt in a dynamic environment and committed to organization goals
- Willingness to work flexible hours, including those needed to support customers in other regions.
- Excellent time management skills required - including ability to set priorities and work in a fast paced, multi-project environment
Employment Type: Full Time, Permanent
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American Express Global Business Travel Benefits
Work From Home Job Training Health Insurance Education Assistance Team Outings 
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