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54 American Express Global Business Travel Jobs
Travel Consultant - Global Servicing
2-7 years
₹ 3.2 - 5.25L/yr (AmbitionBox estimate)
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Travel Consultant - Global Servicing
American Express Global Business Travel
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Advise and arrange travel for corporate business customers in the US, Canadian, UK and Australian Markets.
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of Sabre as the Global Distribution System (GDS)
- Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
- Professional communication in English (B2) required
- Professional communication in French is a plus
- A minimum of 2 years corporate travel experience
- A minimum of 2 years Native GDS Expertise in Sabre
- Excellent verbal and written communication skills
- Excellent Customer service skills in a travel environment
- Strong time management and organizational skills including multi-tasking and prioritizing of workload whilst ensuring maximum quality
- Fares & Ticketing knowledge - including RTW and complex fares
- Knowledge of products including car service, hotels and rail
- Domestic & International destination/geographical knowledge
- Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
- Demonstrated understanding of the relevant customer base
- An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
- An ability to adapt to change
- Work across teams and departments
Employment Type: Full Time, Permanent
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Rating based on 9 Travel Consultant
reviews
Anonymous · Food, Beverage & Hospitality
in New Delhi
Job security and hybrid model
- Job security - Excellent
No extra perks besides salary
Travel Consultant salary at American Express Global Business Travel
What American Express Global Business Travel employees are saying about work life
American Express Global Business Travel Benefits
Work From Home Job Training Health Insurance Education Assistance Team Outings 
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