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JD for Associate Director Client Solutions

Role Overview:

We are seeking an experienced and strategic Associate Director Client Solutions to lead solution development and client engagement. The ideal candidate will have a strong background in designing and delivering tailored business solutions, with a focus on understanding client needs and driving value. This role involves direct interaction with senior stakeholders, developing customized solutions, and ensuring seamless execution to achieve business objectives. BFSI domain experience is preferred. .

Key Responsibilities:

1. Client Engagement and Relationship Management:

• Act as the primary point of contact for key clients, ensuring effective communication and alignment of solutions with business objectives.
• Develop and maintain strong, long-term relationships with clients, identifying opportunities to enhance value and expand engagement.
• Lead client meetings, presentations, and negotiations, demonstrating a deep understanding of client needs and business challenges.

2. Solutioning and Strategy:

• Lead the design, development, and implementation of client-specific solutions, ensuring alignment with business goals and industry best practices.
• Collaborate with internal teams to assess client requirements, identify gaps, and propose innovative solutions.
• Ensure seamless integration of solutions with existing client infrastructure and business processes.

3. Cross-Functional Collaboration:

• Work closely with sales, delivery, product, and technical teams to ensure consistent and high-quality client outcomes.
• Act as a liaison between clients and internal teams to resolve issues and drive continuous improvement.

4. Performance and Reporting:

• Monitor and analyze solution performance, client satisfaction, and business impact.
• Provide regular updates and reports to senior management on key client engagements and business performance.
• Develop and implement strategies to improve client retention and satisfaction.

5. Leadership and Team Development:

• Mentor and guide team members, fostering a culture of excellence and accountability.
• Drive knowledge sharing and best practices across the team.
• Build and maintain a high-performance culture focused on client success and innovation.

Required Skills and Experience:

• 12-20 years of experience in client solutions, solution architecture, or business consulting.
• Strong experience with CRM platforms preferred (e.g., Salesforce, Dynamics, SugarCRM)
• Proven ability to engage with senior stakeholders and drive business outcomes.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and presentation skills.
• Strong leadership skills with a focus on team development and performance.
• Experience in solution delivery within IT services, consulting, or technology sectors
• PMP certification or equivalent project management certification would be an added advantage.

Key Attributes:

• Client-focused approach with strong strategic thinking.
• Ability to manage complex client engagements and drive results.
• Strong leadership and team-building skills.
• High level of accountability and ownership
• Ability to work in a fast-paced, dynamic environment