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2235 Amazon Jobs

Support Engineer

1-6 years

Chennai

1 vacancy

Support Engineer

Amazon

posted 11d ago

Job Role Insights

Flexible timing

Job Description

The role of a Support Engineer in Quality Mechanisms (QM) Support Team, involves maintenance of the systems owned by QM Team and building tools and components for improving efficacy of the Operations team. QM Team owns the Quality Framework for detecting and surfacing quality issues to publishers for ensuring quality of the Kindle books.

Quality Mechanisms Support Team develop value added features to automate repetitive manual process and deliver tools to increase productivity of Operations Team.

We develop scripts to take care of scheduled activities and constantly update our automation framework to handle new use cases. Once we identify a pattern, we invest in automation to reduce the manual work.

This job requires you to lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.

Key Job Functions Include these. . .

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Work on operations and maintenance driven coding projects, primarily Java based projects

Functionally decomposing complex problems into simple, straight-forward solutions.

Expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.

Ensure quality of architecture, design & implementation of your systems. You deliver designs that are robust and stable

Ownership of one or more Digital products or components - 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

Prepare for Amazon Support Engineer roles with real interview advice

What people at Amazon are saying

4.1
 Rating based on 25 Support Engineer reviews

Likes

Transport facility

Dislikes

No work life balance stressfull job Focus and pip are considered more than work

  • Salary - Bad
  • +6 more
Read 25 Support Engineer reviews

Support Engineer salary at Amazon

reported by 161 employees with 1-6 years exp.
₹5 L/yr - ₹17.2 L/yr
57% more than the average Support Engineer Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

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Amazon Chennai Office Location

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Chennai Office
40,3rd Floor, SP Infocity M G R Salai, Perungudi Kandanchavady, Chennai Chennai
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