Support Engineer, TFS

Transportation Financial Systems (TFS) owns the technology components that perform the financial activities for transportation business. These systems are used across all transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments and cost allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. The goal is to develop global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from financial world and financial complexities from logistics world. There are ample opportunities in the team to build domain expertise in financial system as well as transportation.

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, Java), performing SQL queries, updating, tracking and resolving technical challenges. Functional end to end testing and debugging the issues for financial automation, creating infrastructure stack setup for financial programs. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, Java), performing SQL queries, updating, tracking and resolving technical challenges. Functional end to end testing and debugging the issues for financial automation, creating infrastructure stack setup for financial programs. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

A day in the life
Understanding the customer requirements for functional testing, implementing configurations as per the program launches, raising the CRs, MCM executions. Identify the right test cases as per the program and execute the functional test cases.
Understanding and leveraging the internal automation tools for testing and fixing the issues and develop the necessary code changes to enhance the tool
Resolve compliance issues such as SAS, Shepherd risks on services identified with in timelines
Participating daily sprint exercises and updating the project status
Enhance the knowledge for new features and capabilities that are planned for functional end to end testing
- 2+ years of software development, or 2+ years of technical support experience
- Bachelors degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages