Support Engineer V, WWRR

Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at Amazon. com.

WW RR&S is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon s commitment to deliver on the Climate Pledge (Net Zero Carbon) - the 4 Zeros . We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future - we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns, recommerce, and sustainability.

Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

Key job responsibilities
What you will do:

* You set technical priorities to align with your organization s business strategy.
* You are a technical leader. You set the standards for other support engineers.
* You know how to break down problems into sub problems that can be worked in parallel by other Support Engineers.
* You partner with HW/SW Engineering teams to drive projects to completion.
* You lead retrospectives of error, drive improvements, ensure long term resolution.
* You look for patterns, build repeatable solutions, identify opportunities to improve Operation Excellence of the labs.
* You mentor new employees. You partner with managers to guide the career growth of team members and may operate as a team lead.

We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

Amazon is earth s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!

Key job responsibilities
* You set technical priorities to align with your organization s business strategy.
* You are a technical leader. You set the standards for other support engineers.
* You know how to break down problems into sub problems that can be worked in parallel by other Support Engineers.
* You partner with HW/SW Engineering teams to drive projects to completion.
* You lead retrospectives of error, drive improvements, ensure long term resolution.
* You look for patterns, build repeatable solutions, identify opportunities to improve Operation Excellence of the labs.
* You mentor new employees. You partner with managers to guide the career growth of team members and may operate as a team lead 5+ years of software/system engineering
Bachelors degree in engineering or equivalent
Experience troubleshooting and debugging technical systems