Program Ops manager

Take the lead in scaling sustainability services for Sellers on Amazon! You will help creating more sustainable disposition channels to eliminate waste. Over the past 20 years, Amazon has reinvented on behalf of the Consumer and has become the largest internet retailer and marketplace in the world with more than 152 million active customer accounts, more than 2 million active seller accounts, and over $136 billion in revenue globally. Our overall mission is simple: we want Amazon to be the place where our Customers can discover and buy anything online. In line with our vision, Fulfillment by Amazon (FBA) delivered more than two billion units on behalf of Sellers in 2016, and the number of active Sellers using FBA grew more than 70%. Using the FBA service, Amazon Sellers from more than 130 countries fulfilled orders to Customers in 185 countries.
Fulfilment By Amazon (FBA) has embarked on an ambitious program to help Sellers recover value while creating more sustainable and responsible disposition channels to eliminate product waste. We are developing, piloting and scaling multiple services and programs to improve the sustainability of our Marketplace business. As part of our ongoing commitment to Sustainability, and to our continuous improvement approach both to programs and operations, Amazon Seller Services Europe is hiring a Process Improvement Specialist in our Consumer division to scale Recovery Services, Sustainability and Operations programs. The successful candidate will work on the EU FBA Liquidations product which focuses on driving disposal avoidance by scaling the adoption of the program by the sellers while also ensuring overall profit neutrality for Amazon.


Key job responsibilities
Deliver projects, features, processes and systems that improve liquidations, scale recovery services and help our environment
Write business and technical requirements documents and ensure clear communication and coordination of requirements to the business and development teams.
Establish business goals and supporting business metrics and indicators for success.
Analyze and solve business problems at their root, stepping back to understand the broader context.
Identify, prioritize and communicate key areas for service and business improvement along with key metrics.
Work with various stakeholders to drive seller outreach and improve adoption.


A day in the life
Keys to success in this role include exceptional program management, strong communication and collaboration skills. The candidate needs to be able to coordinate across multiple work streams, and be able to communicate clearly appropriate triggers and actions. Bachelors degree
Knowledge of Excel (Pivot Tables, VLOOKUP) at an advanced level and SQL
Ability to dive deep into data, analyze trends and identify problems
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Experience defining program requirements and using data and metrics to determine improvements