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Operations Manager I - PLS

1-11 years

₹ 10.4 - 33L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Operations Manager I - PLS

Amazon

posted 4d ago

Job Description

Amazon s Product Lifecycle Support (PLS) team is looking for a highly driven and customer-obsessed Manager, Catalog to lead multiple initiatives aimed at enhancing post-purchase product support, driving customer awareness, and improving content effectiveness. This role requires a leader who can strategically manage and scale multiple workstreams, develop customer-centric solutions, and work cross-functionally to reduce avoidable returns while improving customer experience.

Key job responsibilities
Lead and mentor a team of Catalog Specialists and Associates, fostering performance, career growth, and a collaborative work environment.
Oversee catalog quality, focusing on enrollments, data accuracy, and workflow optimization while identifying process improvements.
Own the seller intake process, escalation management, and outreach, ensuring seamless operations and timely issue resolution.
Drive strategic decisions on quality, productivity, headcount, and capacity, aligning with broader business goals.
Lead automation initiatives to improve efficiency, reduce manual tasks, and innovate workflows for better quality.
Collaborate with product, tech, program management, and business teams to ensure alignment and drive impactful changes.
Use data insights from customer reviews and post-purchase behavior to enhance catalog content and improve the customer experience.
Tackle complex, ambiguous issues by leveraging data and critical thinking, ensuring solutions align with organizational objectives.
Proactively address operational risks and challenges to minimize disruption.
Report team performance and key metrics to senior leadership, providing updates and action plans to stakeholders.

This is an opportunity to own and scale multiple high-impact initiatives, driving customer experience improvements and operational efficiencies at Amazon. If you are passionate about leading teams, solving ambiguous problems, and making data-driven decisions, we encourage you to apply.
- 2+ years of team management experience
- 3+ years of program or project management experience
- Experience leading process improvements
- 5+ years of experience in operations, program management, or related fields.
- Experience in process improvement and leading automation efforts.
- Advanced knowledge in data analysis and driving data-backed decisions.
- Proven track record in managing large-scale projects and improving operational processes.
- Familiarity with catalog management and e-commerce industry trends.
- Demonstrated ability to drive cross-functional initiatives and achieve impactful results.
- Leadership experience in scaling teams and operations across fast-growing business environments.


Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

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Top Amazon Operations Manager Interview Questions

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the ... read more
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What people at Amazon are saying

3.6
 Rating based on 154 Operations Manager reviews

Likes

Opprtunities of internal movements makes working at Amazon different from other orgs

  • Salary - Excellent
  • +4 more
Dislikes

The appraisal process is perception based and not directly linked with your deliverables

Read 154 Operations Manager reviews

Operations Manager salary at Amazon

reported by 1.4k employees with 1-17 years exp.
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₹9.6 L/yr - ₹32.9 L/yr
94% more than the average Operations Manager Salary in India
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What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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Amazon Hyderabad / Secunderabad Office Locations

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Hyderabad Office
Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad
Hyderabad Office
Amazon, Divyashree Trinity Building, Plot No.6, Hi-Tech City Layout, Madhapur Village Serilingampally Mandal Hyderabad
Telangana 500081

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