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2358 Amazon Jobs

Customer Service Associate

1-4 years

₹ 0.5 - 3L/yr

Bangalore / Bengaluru

1 vacancy

Customer Service Associate

Amazon

posted 1hr ago

Job Role Insights

Flexible timing

Job Description

DESCRIPTION


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also assists with account and billing related inquiries, and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.

As a Technical Customer Service Associate, you'll help field customer e-mail, phone and chat contacts while interfacing with other Support teams. You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry.

Key job responsibilities


Your responsibilities will include, but will not be limited to:
• Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
• Assisting with customer communication during AWS critical launches and support events.

About the team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.


BASIC QUALIFICATIONS


- Bachelor’s Degree in any field
- Overall 1-4 years of experience which includes 1+ years of directly working with customers using computer systems and technology components
- Demonstrated advanced proficiency in English both written and spoken


PREFERRED QUALIFICATIONS


- 1+ years of experience in Contact Center/ Technical Support/ Customer Support in a fast-paced support environment
- Experience or knowledge on with Amazon Web Services products or Cloud Computing technologies. General knowledge in one or more technology domain areas (e.g., internet, network, software, systems)
- Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

Prepare for Amazon Customer Service Associate roles with real interview advice

Top Amazon Customer Service Associate Interview Questions

Q1. What is the difference between a good customer service and bad customer service?
Q2. What's the role of customer service associate?
Q3. If a problem how long prolong and hold the calo
View all 36 questions

What people at Amazon are saying

4.2
 Rating based on 1.3k Customer Service Associate reviews

Likes

It was great , but there was no bloody security about it. Worst part is even those recieved extension who passed away lower in graduation. Just because I was sick ko extension was given . Even after submitting the medical certificate at the date . Very unfair

  • Skill development - Excellent
  • +3 more
Dislikes

Will expect you to read the above

  • Job security - Bad
  • +1 more
Read 1.3k Customer Service Associate reviews

Customer Service Associate salary at Amazon

reported by 4.2k employees
₹0.6 L/yr - ₹6.8 L/yr
21% more than the average Customer Service Associate Salary in India
View more details

What Amazon employees are saying about work life

based on 25.1k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

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Amazon Bangalore / Bengaluru Office Locations

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Bangalore Office
Brigade Gateway,8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore Bangalore
560055
Bengaluru Office
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