Digital Marketing and Customer Success Executive

About Us:

altx is a cutting-edge AI technology company transforming financial workflows for

businesses. Our innovative solutions, including Accounts Payable Automation with GSTR2B

ITC integration, Expense Management, Bill Discounting, and Vendor Management, empower

organizations to streamline operations, enhance efficiency, and unlock significant savings.

By leveraging advanced technology and automation, altx is reshaping how businesses

manage their financial processes, driving smarter, faster, and more impactful results.

Role Description:

We at altx are looking for a highly enthusiastic and optimistic individual to join us as a Digital

Marketing & Customer Success Executive in a full-time, on-site role. This position offers

an exciting opportunity to work closely with the marketing and customer success teams,

contributing to client satisfaction, retention, and overall business growth. The role includes

supporting digital marketing initiatives, managing customer relationships, resolving inquiries,

and ensuring a smooth customer journey with our products and services.

Key Responsibilities:

Customer Engagement and Support:

• Engage with clients to ensure a smooth onboarding process and provide timely

support throughout their journey.

• Proactively address customer inquiries and concerns to deliver an exceptional

experience.

• Build and maintain strong relationships with clients to ensure long-term satisfaction

and retention.

• Visit client offices as needed to provide hands-on support, training, and guidance on

product usage.

Digital Marketing Support:

• Assist the digital marketing team in creating engaging and effective content for

campaigns.

• Contribute to marketing activities to boost product visibility and generate new leads.
• Support online and offline initiatives that enhance customer experience and

engagement.

Customer Success and Feedback:

• Monitor client success metrics to ensure their goals are met and exceeded with our

solutions.

• Gather and analyze customer feedback to refine and improve our products and

services.

• Share regular updates and insights with the team to align efforts with customer

needs.

Key Skills and Qualifications:

• Bachelors degree in any discipline (freshers are welcome to apply).
• Fluency in Hindi (mandatory) and strong proficiency in English.
• Excellent communication and interpersonal skills.
• Energetic, optimistic, and proactive approach to tasks.
• Willingness to travel to client locations when required.

Why Join Us?

• Be part of a fast-growing and innovative company making a mark in the industry.
• Opportunity to develop skills in customer success and digital marketing.
• A supportive and dynamic work environment with growth opportunities.
• Competitive salary and incentives.