Customer Success Executive - Night shift

Role & responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Provide training to the customer about the product and its features.
• Identify customer needs and help customers to use specific features
• Analyze and update internal databases with information about technical issues and useful discussions with customers
• Should resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Identify and Share feature requests and effective workarounds in the internal database.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
• Contribute to Knowledge base content and video activities
• Client document uploads and Document verifications whenever required.
• Other Inter team activities and knowledge gathering sessions.

Preferred candidate profile :

1. 6 months to 1 year of experience in Customer Support (CS).
2. Freshers with strong communication skills are welcome.
3. Strong persuasive and convincing abilities.

NOTE :

Only candidates who are flexible and willing to work night shifts should apply for this role.