Servicenow Practice Lead

Role & responsibilities

ServiceNow Practice Lead

Job Summary:

Play a key role in developing and executing company strategy and plans to expand a ServiceNow practice.

Collaborate closely with senior leadership to set the vision, provide expert consulting, and lead/build team to deliver and manager ServiceNow implementations/solutions for clients.

Key Responsibilities:

Practice Leadership: Lead the development of ServiceNow service offerings and go-to-market strategies

Team Building: Lead the hiring and building of a strong team of ServiceNow implementation leads, Business Analysts, Technical Developers both Onshore and Offshore

Pre-sales Support: Be actively engaged in Pre-sales support including discussions, solutioning, presentation decks creation and delivery, scope and effort estimations, Proposals and SOWs, Marketing support etc.

Client Engagement: Advise clients on their business needs and design customized ServiceNow solutions.

• Provide measurable ServiceNow solutions to address client challenges.
• Lead ServiceNow project implementation, ensuring timely and budget-conscious delivery.
• Oversee the project lifecycle, from discovery to support.
• Provide strategic oversight and technical guidance throughout.

Partnership Development: Build relationships with ServiceNow and other partners to enhance capabilities.

• Attend conferences and events to foster collaboration.

Thought Leadership: Stay current with industry trends and best practices to position the company as a thought leader.

• Represent the company at events and publications.
• Develop strategic alliances with technology partners to improve offerings.

Qualifications:

We seek a highly skilled individual with technical expertise in ServiceNow, along with strong leadership and business acumen. The following qualifications are essential for success in this role:

Technical Qualifications (Required):

• Experience: A minimum of 7-10 years in IT consulting or professional services, with at least 3-5 years specializing in ServiceNow solutions. This includes platform architecture, implementation, and leadership within the ServiceNow ecosystem.
• ServiceNow Platform Expertise: Advanced proficiency in core ServiceNow modules, with extensive hands-on experience in IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery.
• Platform Architecture & Development: Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development, enabling the creation of tailored solutions for the private sector.

Additional Qualifications:

• Leadership: Proven experience in building and scaling ServiceNow practices or teams, including leading project execution, strategic planning, and team management in a lean, dynamic environment.
• Business Acumen: Demonstrated experience in business development, including engaging with clients, supporting sales efforts, and contributing to proposal development.
• Certifications: ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified System Administrator (CSA), or other relevant certifications are highly desirable and a strong asset.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to effectively interact with both technical and non-technical stakeholders, ensuring clear and impactful engagement across all levels.
• New Service Offerings: Track record of developing innovative IT products and services, specifically for the private sector.
• Emerging Technologies: Knowledge of AI, automation, and other emerging technologies, with the ability to apply these in ServiceNow solutions to create cutting-edge products.

Preferred candidate profile

Perks and benefits