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Alter Domus

Compare

3.2

based on 40 Reviews

39 Alter Domus Jobs

Investor Services Manager

Alter Domus

3.2

based on 40 Reviews

1-6 years

Hyderabad / Secunderabad

1 vacancy

Investor Services Manager

Alter Domus

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Recruitment Analytical Chemistry Fund Accounting Windows System Administration CRM

+ 4 more

Job Description

Job Description

Attend and complete all assigned trainings.

Attend and participate in relevant internal and external calls

Process and Index all pertinent emails accurately and efficiently

Show ownership and ability to prioritize tasks, work on multiple assignments, and ensure tasks are completed in a timely fashion.

Ensure company policies and procedures are followed and compliant with applicable governance.

Assist the department in mitigating the risks for errors.

Ensure company policies and procedures are followed and compliant with applicable governance.

Assist the department in mitigating the risks for errors.

Manage expectations and turnaround times by effectively communicating both externally and internally.

Provide support to third parties when necessary (Investors, Advisors, Clients, Bankers, etc.).

Review investor documentation provide comments

Maintain investor documentation and KYC documents on internal drives in a organized fashion

Create and maintain investors data in the CRM

Aid the team in managing the investor services call line and efficiently direct communication to appropriate departments

Communicate escalations to management in a timely manner

Assist in posting documents on internal and external investor portals

Demonstrated enhanced understanding of KYC requirements

Demonstrate advanced email etiquette

Manage and lead Investor Services portion of weekly/monthly client calls with minimum support

Assist in maintaining SOP that meets Alter Domus and Industry Standards

Service as a back up manager for Sr Manager

Handle complex clients independently

Process and complete workload without assistance

Provide solutions in adhoc situations

Deliver monthly information for all areas of operation in line with KPIs and SLAs

Work with management, team, and client on escalations

Deliver and produce structured training for groups, associates, and new hires

Review and provide feedback on Officers and Senior Officers work

Manage Assist in leading a small team of direct reports and their clients

Be a Subject Matter Expert (SME) in various Investor Services topics

Assist in performance and development of direct reports

Evaluate performance and development of direct team

Resolve internal and external client escalations

Implement changes within the team to meet industry standards and growth of Alter Domus

Develop and maintain growth within the team

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

Support for professional accreditations such as ACCA and study leave

Flexible arrangements, generous holidays, birthday leave

Continuous mentoring along your career progression

Active sports, events and social committees across our offices

Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program

The opportunity to invest in our growth and success through our Employee Share Plan

Plus additional local benefits depending on your location

Equity in every sense of the word

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )

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Hear from the team

"Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance.

Employment Type: Full Time, Permanent

Read full job description

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