Chat Agent Analyst II

Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment
Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities
Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction.
Utilize established guidelines and resources to resolve customer issues promptly and effectively.
Document customer interactions, details, and resolutions accurately in the designated system.
Collaborate with team members and cross-functional departments to escalate and resolve complex issues.