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4 Vance Jobs
Customer Support Agent
Vance
posted 4d ago
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Key skills for the job
Job Description
- Requirement: Great communication skills written and verbal
- Immediate joiners preferred
- About The Role
- At Vance, we are committed to creating a lasting, positive experience for our global user base
- As a Customer Support Intern, you will be the vital link connecting Vance with its valued users
- Your role will ensure every interaction is clear, warm, and efficiently resolves problems, building trust and solidifying Vance as a dependable financial partner
What Youll Own
- User Support: Serve as the primary contact for users across various channels (chat, E-mail, calls), managing queries, resolving issues, and ensuring satisfaction
- Cross-functional Collaboration: Work with internal teams to address user concerns, gather feedback, and streamline processes for timely and accurate resolutions
- Feedback Loop: Identify common user issues and contribute to preemptive solutions, enhancing our product and overall user Experience
What We Need
- 3 to 5 years of experience in a customer-centric role, preferably within the Fintech or Payments industry
- Exceptional communication skills, ensuring clarity, warmth, and understanding in every interaction
- A proactive mindset, continuously seeking ways to improve user experience and preemptively solve issues
- Ability to work collaboratively with internal teams and external partners
Who You Are
- A customer advocate who understands the importance of relationship-building and efficient problem-solving in customer support
- Self-driven and adaptable, capable of managing multiple responsibilities in a fast-paced startup environment
- Passionate about fintech and eager to play a key role in Vances mission and growth trajectory
- A team player, ready to collaborate and ensure alignment with internal teams for the broader benefit of our user community
Employment Type: Full Time, Permanent
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