Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by WebPT Team. If you also belong to the team, you can get access from here

WebPT Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

3 WebPT Jobs

Manager, Enterprise IT

7-12 years

Hyderabad / Secunderabad

1 vacancy

Manager, Enterprise IT

WebPT

posted 4d ago

Job Role Insights

Fixed timing

Job Description

Position Summary:

WebPT is seeking a dynamic Manager of Enterprise IT to lead our enterprise IT and Desktop Support teams, enhancing employee productivity and overall experience. This hands-on, techno-managerial role requires expertise in Active Directory, Entra ID, Okta, Microsoft Intune, and/or Apple Business Manager. The ideal candidate will:

  • Drive day-to-day operations
  • Strive for automation and self-service solutions
  • Elevate end-user computing security

Collaborate with peers and other teams to improve efficiency, reduce workload, and resolve root issues Ultimately, this role aims to enhance workstation performance, employee experience, and productivity.

Responsibilities:

Leadership and Management:

  • Lead and mentor the IT and Desktop Support teams
  • Develop and implement IT policies and best practices
  • Manage recruitment, training, and development of IT staff

Technical Expertise:

  • Oversee the administration and maintenance of Active Directory, Entra ID, Okta, Microsoft Intune, and/or Apple Business Manager
  • Ensure IT system security and integrity is top notch
  • Promote automation and self-service solutions
  • Support multiplatform computing (Windows, Macs, and cloud hosted virtual desktops)

Access Management:

  • Oversee user identity and access controls and permissions across all IT systems.
  • Implement and manage identity and access management (IAM) solutions
  • Ensure secure and efficient access to resources for authorized users
  • Regularly review and update access policies to maintain security and compliance

Compliance:

  • Ensure IT operations comply with relevant laws, regulations, and company policies.
  • Conduct regular internal audits to ensure compliance with internal policies, SOC and ISO certification requirements
  • Assist Legal, Compliance and Infosec teams with internal and external audit requirements and reporting. Collaborate with the teams to address issues.

End-User Support:

  • Provide hands-on technical support for complex and chronic issues. Strive to address the root of the issues
  • Develop and deliver IT training programs
  • Manage IT service desk operations

Project Management:

  • Lead IT projects from start to finish
  • Define project requirements and objectives
  • Monitor progress and manage risks

Data Analysis & Reporting:

  • Ability to analyze and interpret complex data sets to draw meaningful insights and trends.
  • Conduct regular system audits and share operation system reports with senior leadership
  • Use various tools and software (e.g., Excel, Power BI, Tableau) to create and automate reports.

Required Skills

Experience:

  • 7 to 10 years of IT experience, including 4+ years in a lead or managerial role within Enterprise IT, Desktop Support, or Remote Technical Support functions.

Technical Expertise:

  • Proficiency in Directory Services (Active Directory, Entra ID, Okta, Microsoft Intune) and/or Apple Business Manager
  • Strong knowledge and experience with both Mac OS and Windows support
  • Working knowledge of security best practices, patch management, Multi-Factor Authentication (MFA), and Single Sign-On (SSO)
  • Experience with AWS and/or Azures virtual desktop service offering is needed

Communication and Interpersonal Skills:

  • Effective communication and interpersonal skills, with the ability to support India and US-based employees and collaborate with stakeholders at all levels.

Leadership:

  • Strong leadership and team management skills, with the ability to motivate and inspire team members.

Problem-Solving and Analytical Skills:

  • Excellent problem-solving and analytical skills, with a focus on continuous improvement and innovation.

Project Management:

  • Proven experience in project management, with a successful track record of delivering IT projects on time and within scope.

Work Schedule: The individual is required to work EMEA hours (3:30 pm IST to 11:30 pm IST) to ensure coverage during multiple shifts and peak business hours. Occasionally, overnight or weekend work may be necessary for key initiatives or major escalations. Participation in incident handling on-call rotation is also expected.

Preferred:

  • Working knowledge of Google Suite, AWS Workspaces, Manage Engine, Windows Servers and Jira is a big plus.

Experience with MDM (Mobile Device Management) will give an edge.

Culture is at our Core

  • Service: Create Raving Fans
  • Accountability: Follow Up; Own Up
  • Attitude: Possess True Grit
  • Personality: Be Minty
  • Work Ethic: Be Rock Solid
  • Community Outreach: Give Back
  • Health and Wellness: Live Better
  • Resource Efficiency: Do Más With Menos

About Us

Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Technology roles with real interview advice

What people at WebPT are saying

What WebPT employees are saying about work life

based on 42 employees
53%
85%
50%
62%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

WebPT Benefits

Submitted by Company
Health Insurance
Meal card
Recognition
Night shift perks
Benefits for the Future
Remote Workspaces +5 more
Submitted by Employees
Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

Compare WebPT with

Practo

3.2
Compare

Lybrate

3.5
Compare

Portea Medical

4.3
Compare

PharmEasy

3.7
Compare

Tata 1mg

3.6
Compare

Netmeds.com

3.6
Compare

Medlife

3.7
Compare

Zoylo Digihealth

3.2
Compare

MediBuddy

3.8
Compare

Mfine

3.6
Compare

24/7 Customer

3.5
Compare

Google

4.4
Compare

Microsoft Corporation

4.0
Compare

SAP

4.2
Compare

Thomson Reuters

4.1
Compare

Infinx

4.0
Compare

VMware Software

4.4
Compare

Chetu

3.3
Compare

OpenText Technologies

3.7
Compare

Zoho

4.3
Compare

Similar Jobs for you

Identity Access Management at Atdxt

Mumbai, Navi Mumbai + 1

4-9 Yrs

₹ 8-15 LPA

Engineering Manager at AUJAS CYBERSECURITY LIMITED

5-8 Yrs

₹ 15-24 LPA

Service Desk at Chegg

Delhi/Ncr

8-13 Yrs

₹ 22.5-37.5 LPA

Senio at Taltech Technologies Pvt Ltd

6-15 Yrs

₹ 20-30 LPA

Identity and Access Management Specilist at Capgemini Technology Services India Limited

Mumbai

7-12 Yrs

₹ 9-14 LPA

Senior Technical Specialist at WPP

Chennai, Bangalore / Bengaluru

5-10 Yrs

₹ 25-35 LPA

Okta Developer at NTT Data Information Processing Services

Noida, Bangalore Rural + 1

8-13 Yrs

₹ 18-33 LPA

Consulting Lead at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

7-11 Yrs

₹ 14-19 LPA

Senior Window Engineer at Ares Operations

Mumbai

7-12 Yrs

₹ 20-35 LPA

Security Architect at Accenture Solutions Pvt Ltd

Gurgaon / Gurugram

7-12 Yrs

₹ 9-14 LPA

Manager, Enterprise IT

7-12 Yrs

Hyderabad / Secunderabad

4d ago·via naukri.com

Accounts Receivable Team Lead

2-7 Yrs

Hyderabad / Secunderabad

4d ago·via naukri.com

Senior Devops Engineer

8-13 Yrs

Hyderabad / Secunderabad

4d ago·via naukri.com

Recently Viewed

write
Share an Interview
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent
Sorry, this job is no longer available!