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Align Technology

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2.8

based on 48 Reviews

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44 Align Technology Jobs

iTero Training Specialist

Align Technology

 · 

2.8

 based on 48 Reviews

0-4 years

Mumbai

1 vacancy

iTero Training Specialist

Align Technology

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Writing Content Salesforce Hospital Administration Orientation Product Training

Job Description

  • The iTero Training Specialist is responsible for supporting the iTero commercial integration with knowledge transfer, in-practice Ortho Training in APAC, support internal training to Align and distributor commercial organizations, and external education in supporting the development of education materials
  • The process includes interaction and communication with all customer-facing functions to clarify all inquiries and provide direct communication between Align Technology, our distributors and external customers
  • The focus will be on internal support as well as troubleshooting clinical issues for customers
  • The main task is to ensure high quality of education for both internal and external customers on our iTero products and workflows
  • Responsible for maintaining a high quality of service in all interactions, fulfilling all functional/department KPIs for the managed geography with a smooth and efficient service that meets the expectations and needs of customers and partners
  • This role is also responsible for the alignment of the processes in place and ensuring their standardization across our different teams in the Asia Pacific region
  • Key Responsibilities
  • In this role, you will
  • Provide training to customers in the areas of IOS (intraoral scanner) and help them bridge the scanners with any required software/hardware to facilitate different clinical workflows, virtually or onsite
  • Assist in the creation and/or review of the educational presentations, digital images and scans, marketing/sales materials, and clinical education materials related to the IOS (intraoral scanner)
  • Support in investigation and analysis of Clinical/training-related customer inquiries, complaints, and troubleshooting for business continuity while routing the issue to the right channel
  • Accurately and thoroughly document information in the company's database(s) about each contact they handle following defined parameters
  • Ensure timely resolution to customer issues, in-bound or out-bound
  • Be alert to trends in requests and issues reported by customers
  • In need of source information by research to answer inquiries from customers and share learning with departmental peers and management
  • Analyzes post-training data and information to ascertain the needs of the customers while unfolding the impact on the business
  • Works closely with the local team to develop and evaluate the effectiveness of training for proactive further action to support the adoption of scanners
  • Additional Job Responsibilities
  • Provides technical assistance to customers
  • Participate in proactive team efforts to achieve departmental and company goals
  • Provide training to internal customers and occasionally to distributor personal/external customers
  • Follows all departmental and company procedures as indicated in quality, administrative, or other systems comply with all safety policies, practices, and procedures
  • Report all unsafe activities to supervisor and/or Human Resources
  • Provide support to audit processes and quality management system as required
  • Perform other duties as assigned
  • Identify exceptional users to develop as speakers while maintaining an overall good relationship with the existing pool of speakers
  • Skills, Knowledge Expertise
  • In this role, you'll need
  • ACADEMIC BACKGROUND
  • A bachelor's or master's degree in dentistry, biomedical, or chemistry is preferred, or any other technical field related to the organization's area of specialization or equivalent Experience Specialist certifications or coursework like prosthodontic / orthodontic / dental hygiene are a plus
  • Required Experience At least 5 years of experience in a similar operational/product training/Commercial excellence role in a fast-growing international company or within Align in a similar environment
  • Able to drive department functions for the region
  • Experience in continuous education activities of customers will be advantageous
  • LANGUAGES
  • Must be highly fluent in English, with excellent verbal and written English communication skills
  • Overall excellent communication skills are required
  • Fluency in other languages is a plus
  • Skills /Competencies
  • Strong interpersonal, problem-solving, organizational, and prioritization skills are essential
  • Self-motivated, dynamic, and creative with a willingness to learn with constant action
  • Dependable, able to work without constant supervision and stay result-oriented
  • Ability to pay attention to details and consistently follow through on projects to completion
  • Good team player able to work cross-functionally
  • Good knowledge of basic computer operations and Microsoft Office tools
  • Applicant Privacy Policies
  • Review our Applicant Privacy Policies for additional information

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Training Specialist roles with real interview advice

    What people at Align Technology are saying

    Training Specialist salary at Align Technology

    reported by 2 employees with 4-6 years exp.
    ₹9 L/yr - ₹11.5 L/yr
    56% more than the average Training Specialist Salary in India
    View more details

    What Align Technology employees are saying about work life

    based on 48 employees
    69%
    80%
    53%
    86%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Align Technology Benefits

    Job Training
    Team Outings
    Work From Home
    Health Insurance
    Free Transport
    Cafeteria +6 more
    View more benefits

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