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41 Diligent Jobs
Training Specialist II
Diligent
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Position Overview:
As a Training Specialist your mission is to ensure that our customers have a superior experience every time they interact with our suite of products and services, and especially during the initial training following the sale and ongoing coaching for all levels of users throughout their relationship with Diligent. This role will support the EMEA Region working a shift of 1.30pm-9pm.
As a member of the Training team, you will join a group that is passionate about living Diligent s corporate values and which has a friendly, positive attitude. We have a real passion for interacting and helping others, ensuring our customers have an excellent, memorable experience, leading them to purchase more valued Diligent services and to recommend our services and support to friends and colleagues.
Key Responsibilities
- Ability to deliver Webinars, remote and onsite client workshops in 3 or 4 Diligent Products
- Ability to convert training conversation to a potential lead generation as appropriate
- Driving product adoption
- Successfully collaborate with CS and Sales counterparts to drive penetration of Diligent s solutions.
- Collaborate with Training Team Lead on improving training processes and successful completion of tasks and projects
Required Experience/Skills:
- 3-5 years of experience
- Recognize Cultural differences and apply flexible approach as and when necessary to deliver desired results
- Ability to collaborate to improve process
- Strong presentation skills
- Strong communication skills
- Good planning and time management skills
- Aptitude in creating customer facing training videos
- Ability to deliver individual, group, webinar and face-to-face training
- Ability to convert training conversation to a potential lead generation as appropriate
- Focus on educating users and driving adoption
- Occasional travel for professional development, customer user workshops or corporate meetings required
- Experience with administrative processes
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Training Specialist roles with real interview advice
Top Diligent Training Specialist Interview Questions
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Q3. What will you do when you don't find any solution to the customer's issue despite you checking on reference materials?
What people at Diligent are saying
What Diligent employees are saying about work life
based on 44 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Diligent Benefits
Submitted by Company
Time Off and Leave Free Transport Creche Facility Free Meals Employee Assistance Program
Submitted by Employees
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Diligent Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
Diligent Corporation, Mantri Commercio Tower-A, Marathahalli - Sarjapur Outer Ring Rd, Kariyammana Agrahara, Bellandur, Bengaluru, Karnataka 560103
Bangalore / Bengaluru, Karnataka
560103
560103
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