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Premium Employer

Diligent

Compare

3.1

based on 41 Reviews

36 Diligent Jobs

Training Specialist II

Rsam India

3.1

based on 41 Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Training Specialist II

Diligent

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

ESIC Corporate Hospital Administration Recruitment Penetration Testing Training

+ 4 more

Job Description

About Us

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com .

Position Overview:

As a Training Specialist your mission is to ensure that our customers have a superior experience every time they interact with our suite of products and services, and especially during the initial training following the sale and ongoing coaching for all levels of users throughout their relationship with Diligent. This role will support the EMEA Region working a shift of 1.30pm-9pm.

As a member of the Training team, you will join a group that is passionate about living Diligent s corporate values and which has a friendly, positive attitude. We have a real passion for interacting and helping others, ensuring our customers have an excellent, memorable experience, leading them to purchase more valued Diligent services and to recommend our services and support to friends and colleagues.

Key Responsibilities

Ability to deliver Webinars, remote and onsite client workshops in 3 or 4 Diligent Products

Ability to convert training conversation to a potential lead generation as appropriate

Driving product adoption

Successfully collaborate with CS and Sales counterparts to drive penetration of Diligent s solutions.

Collaborate with Training Team Lead on improving training processes and successful completion of tasks and projects

Required Experience/Skills:

3-5 years of experience

Recognize Cultural differences and apply flexible approach as and when necessary to deliver desired results

Ability to collaborate to improve process

Strong presentation skills

Strong communication skills

Good planning and time management skills

Aptitude in creating customer facing training videos

Ability to deliver individual, group, webinar and face-to-face training

Ability to convert training conversation to a potential lead generation as appropriate

Focus on educating users and driving adoption

Occasional travel for professional development, customer user workshops or corporate meetings required

Experience with administrative processes

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Employment Type: Full Time, Permanent

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