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Staff Technical Writer
Diligent
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About Us
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com .
Key responsibilities:
If you think you can do the following things, reach out to us for a discussion.
- Develop customer-facing help content, API guides, release notes, and tutorials for our SaaS products, catering to various audiences.
- Collaborate with product managers, design engineers, developers, and subject matter experts to improve the user experience by refining product content.
- Support more than one product roadmap by effectively managing competing priorities and ensuring timely delivery of high-quality documentation.
- Develop a comprehensive documentation strategy that meets the organizations ambitious product content roadmap and provides leadership in certain areas of innovation.
- Gain a deep understanding of products and services by translating complex information into simple, engaging content.
- Write user-friendly content that meets the needs of the target audience, turning insights into language for user success.
- Thrive in collaborative environments, actively seeking input and feedback from subject-matter experts and cross-functional teams.
- Take ownership of your work, assuming full responsibility for the accuracy, clarity, and effectiveness of the technical documentation you produce.
Qualification:
To be successful in this role, you need to have the following qualifications and skills:
- 7+ years of experience in Technical Writing.
- Bachelors degree in Technical Writing, English, Communications, or a related field.
- Proven experience as an Experienced Technical Writer or similar role, with expertise in creating content for SaaS or cloud products.
- Superb written communication skills, with a keen eye for detail.
- Ability to provide cross-functional leadership and display an ownership mindset.
- Ability to quickly learn and understand complex subject matter.
- Proficiency in MadCap Flare or similar authoring tools (Oxygen, XMetaL, etc.).
- Excellent organizational and time management skills are critical for on-time deliverable readiness.
- Provide knowledge and leadership in certain areas of technical communication.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Employment Type: Full Time, Permanent
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What people at Diligent are saying
What Diligent employees are saying about work life
based on 41 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Diligent Benefits
Submitted by Company
Generous time off Retirement benefits & employer match Comprehensive health benefits Employee referral incentives Wellness programs Supportive parental leave
Submitted by Employees
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Diligent Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
Diligent Corporation, Mantri Commercio Tower-A, Marathahalli - Sarjapur Outer Ring Rd, Kariyammana Agrahara, Bellandur, Bengaluru, Karnataka 560103
Bangalore / Bengaluru, Karnataka
560103
560103
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