Service Agreement Executive

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

- Registering the Service agreements (New / Renewed) in ACE SA and SA Dashboard.
- Ensure Parts and Service booking in co-operation with PDL & Service Orgazation.
- Ensure timely control of order backlog, accounts situation and booking the service hours in the relevant ERP systems.
- Liaise with customers to formulate a service plan and coordinate with DC Team, Service Centre team and Field Service team to execute the services in accordance with their requirements
- Planning service engineers site visit and ensure that jobs are executed according to importance in close cooperation with Regional Field Service Managers (RFSM).
- Manage engineers further actions / recommendation from service reports.
- Full ownership on effective management / execution of Service agreements across the region and achieving forecasted Service Jobs / hours.
- Inventory management on spares associated with Service agreement orders.
- Talking partner with FSE coordinator, Sales, Order handler, FSE and customer in Service agreement job execution.
- Quarterly / half yearly review meetings with the customer along with stake holders from within the organization.
- Participate in training programs, conferences, meetings etc.
- Schedule meeting with Sales / BU Managers and discuss on the progress / delays on Service agreement execution and take appropriate actions.
- Reporting / analysis of service agreement data and present to management when required.
- Investigation and resolution of Equipment related problems in support with the field service organization Product and application team and central BU teams.
- Liaising with cross functional teams to fast track the claim resolution at the customer end.
- Monthly sharing of reports to the Business Units across all the divisions along with quarterly meeting with business heads to oversee the status of all the agreements under the respective business units.
- Prepare renewal offer well in advance basis the Sale & cost analysis and submit the same to the responsible sales managers for onward customer submission.