Customer Support Specialist (2-7 yrs)

Roles and Responsibilities:-

1. Handle international customer calls, emails, and chats with empathy and professionalism.

2. Provide exceptional customer service by resolving queries, concerns, and issues promptly.

3. Collaborate with team members to achieve daily targets and goals.

4. Participate in blended processes for efficient call handling.

Desired Candidate Profile:-

1. 2-7 years of experience in an international voice processing environment or similar industry.

2. Strong communication skills with excellent problem-solving abilities.

3. Ability to work effectively in a fast-paced environment with multiple priorities.

4. Proficiency in decision-making skills to resolve complex customer queries efficiently.