Business Process Representative

Job Description

• Back End Operations, request management
• Create Metrics, Reports and Dashboards to enable data-driven decisions
• Stakeholder management
• Building the knowledge base from use cases and updating process documentation
• Identifying repeat issues and tagging them to problems.
• Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action.
• Participate in regular review, contribute with ideas around the issues, and provide necessary updates.
• Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.
• Help drive process optimization changes to improve the overall support operations.
• Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.

Qualifications

• Graduate/ Postgraduate with 4 - 6 years of experience.
• Typically, at least 3-6 years of relevant experience for entry to this level.
• Good level in MS-Excel and Presentation skills
• Excellent verbal/written communication skills - Would need to engage with partners/internal customers to understand their business needs and requirements and work closely with colleagues to gather information; so candidate needs to have strong verbal and written communication skills, as well as be good listeners.
• Project management skills and expertise in designing and implementing process improvements.
• Proven technical, analytical and functional skills .
• Problem-solving abilities : Must have strong troubleshooting skills to find new ways to help clients with their diverse needs
• Out-of-Box and innovative thinking for problem resolution.
• Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
• Solves straight-forward issues, challenges, and problems within system/process of specialization
• Ability to work in a dynamic and progressive global environment (multi-culture, multi- functional, remote environment
• Looks for Best Practices inside and outside of GBS Operations and leverages from the same

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Travel Required: No Shift: Day Duration: No End Date Job Function: Administration