Customer Service Admin

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

May be responsible for booking orders, upselling or cross-selling products and/or processing quotes.

In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.

Resolves problems by applying established policies, procedures and tactics.

May require ability to read/write in one or more languages (German Language preferred).

Requires Associate degree and/or higher education, specialized training/ certification, or equivalent combination of education and experience.

Typically requires a minimum of 6 years relevant experience.

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