Field Service Engineer

• Travel to and from customer locations to perform service. Travel may be local or require air travel
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers business
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
• Maintain performance in a professional manner and in line with assigned metrics, processes, and procedures
• Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed

Qualifications

• Master s degree within the Life science field - e.g., Biology, Biochemistry, Biotechnology, or equivalent
• Sufficient work experience including familiarity with scientific instrumentation, automation, and laboratory operations
• Experience with troubleshooting and problem solving
• Experience with the Agilent solutions is desired but not crucial
• Excellent written and verbal communication skills in English.
• Willingness to travel across the region
• Verbal and written communication is clear, respectful, and timely

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support