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53 AGILE AIRPORT SERVICES Jobs
Incident & Quality Assurance Lead - Web & Mobile
10-12 years
Gurgaon / Gurugram
1 vacancy
Incident & Quality Assurance Lead - Web & Mobile
AGILE AIRPORT SERVICES
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Responsibilities:
- Incident Resolution Oversight: Monitor and analyze incident lifecycles to ensure efficient and effective resolution according to procedures and SLAs.
- Timeliness and SLA Adherence: Track incident resolution times to ensure SLA compliance and identify areas for improvement.
- Quality Assurance: Evaluate resolutions to ensure they address root causes and prevent recurrence.
- Root Cause Analysis: Conduct thorough analyses for recurring incidents, identify underlying issues, and recommend corrective actions.
- Solution Tracking: Ensure the implementation of solutions meets expected outcomes.
- Reporting and Documentation: Maintain detailed records and prepare regular reports on incident management performance and quality metrics.
- Process Improvement: Assess and enhance incident management processes for greater effectiveness and efficiency.
- Cross-functional Collaboration: Work with development, support, and operations teams to ensure effective incident resolution.
- Technical Evaluation: Apply technical skills in .NET and React Native to understand and resolve web and mobile application incidents.
- Training and Support: Guide and train team members on best practices for incident resolution and quality management.
- Education: Bachelor s degree in Computer Science, Information Technology, Quality Management, or a related field.
- Experience: 10-12 years in quality assurance, incident management, or root cause analysis, focusing on web and mobile applications.
- Technical Skills:
- Proficiency in .NET for web technologies.
- Experience with React Native for mobile applications.
- Strong understanding of incident management and quality assurance methodologies.
- Analytical Skills: Ability to analyze complex issues, identify root causes, and develop solutions.
- Attention to Detail: Focus on accurate and timely incident resolution.
- Communication: Excellent written and verbal communication skills.
- Problem-Solving: Strong critical thinking and data-driven decision-making abilities.
- Certifications: ITIL, Six Sigma, or similar in Quality Management or Incident Management.
- Experience: Familiarity with additional web and mobile technologies.
- Knowledge: Best practices in SDLC and Agile methodologies.
Employment Type: Full Time, Permanent
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