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68 AGILE AIRPORT SERVICES Jobs
Incident & Quality Assurance Lead - Web & Mobile
10-12 years
Gurgaon / Gurugram
1 vacancy
Incident & Quality Assurance Lead - Web & Mobile
AGILE AIRPORT SERVICES
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Job Summary:
Join Indigo as a Quality and Root Cause Analyst Lead and play a pivotal role in enhancing the quality and efficiency of our incident management operations. We focus on Web and Mobile Incident Tracking, leveraging expertise in .NET and React Native.
Key Responsibilities:
Key Responsibilities:
- Incident Resolution Oversight: Monitor and analyze incident lifecycles to ensure efficient and effective resolution according to procedures and SLAs.
- Timeliness and SLA Adherence: Track incident resolution times to ensure SLA compliance and identify areas for improvement.
- Quality Assurance: Evaluate resolutions to ensure they address root causes and prevent recurrence.
- Root Cause Analysis: Conduct thorough analyses for recurring incidents, identify underlying issues, and recommend corrective actions.
- Solution Tracking: Ensure the implementation of solutions meets expected outcomes.
- Reporting and Documentation: Maintain detailed records and prepare regular reports on incident management performance and quality metrics.
- Process Improvement: Assess and enhance incident management processes for greater effectiveness and efficiency.
- Cross-functional Collaboration: Work with development, support, and operations teams to ensure effective incident resolution.
- Technical Evaluation: Apply technical skills in .NET and React Native to understand and resolve web and mobile application incidents.
- Training and Support: Guide and train team members on best practices for incident resolution and quality management.
Required Qualifications:
- Education: Bachelor s degree in Computer Science, Information Technology, Quality Management, or a related field.
- Experience: 10-12 years in quality assurance, incident management, or root cause analysis, focusing on web and mobile applications.
- Technical Skills:
- Proficiency in .NET for web technologies.
- Experience with React Native for mobile applications.
- Strong understanding of incident management and quality assurance methodologies.
- Analytical Skills: Ability to analyze complex issues, identify root causes, and develop solutions.
- Attention to Detail: Focus on accurate and timely incident resolution.
- Communication: Excellent written and verbal communication skills.
- Problem-Solving: Strong critical thinking and data-driven decision-making abilities.
Preferred Qualifications:
- Certifications: ITIL, Six Sigma, or similar in Quality Management or Incident Management.
- Experience: Familiarity with additional web and mobile technologies.
- Knowledge: Best practices in SDLC and Agile methodologies.
Employment Type: Full Time, Permanent
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What people at AGILE AIRPORT SERVICES are saying
What AGILE AIRPORT SERVICES employees are saying about work life
based on 161 employees
Flexible timing
Rotational Shift
No travel
Day Shift
AGILE AIRPORT SERVICES Benefits
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