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68 AGILE AIRPORT SERVICES Jobs

Incident & Quality Assurance Lead - Web & Mobile

10-12 years

Gurgaon / Gurugram

1 vacancy

Incident & Quality Assurance Lead - Web & Mobile

AGILE AIRPORT SERVICES

posted 1d ago

Job Description

Job Description
Job Summary:
Join Indigo as a Quality and Root Cause Analyst Lead and play a pivotal role in enhancing the quality and efficiency of our incident management operations. We focus on Web and Mobile Incident Tracking, leveraging expertise in .NET and React Native.
Key Responsibilities:
  • Incident Resolution Oversight: Monitor and analyze incident lifecycles to ensure efficient and effective resolution according to procedures and SLAs.
  • Timeliness and SLA Adherence: Track incident resolution times to ensure SLA compliance and identify areas for improvement.
  • Quality Assurance: Evaluate resolutions to ensure they address root causes and prevent recurrence.
  • Root Cause Analysis: Conduct thorough analyses for recurring incidents, identify underlying issues, and recommend corrective actions.
  • Solution Tracking: Ensure the implementation of solutions meets expected outcomes.
  • Reporting and Documentation: Maintain detailed records and prepare regular reports on incident management performance and quality metrics.
  • Process Improvement: Assess and enhance incident management processes for greater effectiveness and efficiency.
  • Cross-functional Collaboration: Work with development, support, and operations teams to ensure effective incident resolution.
  • Technical Evaluation: Apply technical skills in .NET and React Native to understand and resolve web and mobile application incidents.
  • Training and Support: Guide and train team members on best practices for incident resolution and quality management.
Required Qualifications:
  • Education: Bachelor s degree in Computer Science, Information Technology, Quality Management, or a related field.
  • Experience: 10-12 years in quality assurance, incident management, or root cause analysis, focusing on web and mobile applications.
  • Technical Skills:
    • Proficiency in .NET for web technologies.
    • Experience with React Native for mobile applications.
    • Strong understanding of incident management and quality assurance methodologies.
  • Analytical Skills: Ability to analyze complex issues, identify root causes, and develop solutions.
  • Attention to Detail: Focus on accurate and timely incident resolution.
  • Communication: Excellent written and verbal communication skills.
  • Problem-Solving: Strong critical thinking and data-driven decision-making abilities.
Preferred Qualifications:
  • Certifications: ITIL, Six Sigma, or similar in Quality Management or Incident Management.
  • Experience: Familiarity with additional web and mobile technologies.
  • Knowledge: Best practices in SDLC and Agile methodologies.

Employment Type: Full Time, Permanent

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What people at AGILE AIRPORT SERVICES are saying

What AGILE AIRPORT SERVICES employees are saying about work life

based on 161 employees
52%
42%
41%
79%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

AGILE AIRPORT SERVICES Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Child care
Free Transport +6 more
View more benefits

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