IT Support Engineer

Position Overview:

The IT Support Engineer will be responsible for providing technical support and ensuring the smooth operation of our IT systems and services. You will be a key member of a large team dedicated to assisting our employees and maintaining IT infrastructure. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate clearly with team members and stakeholders.

Key Responsibilities:

• Provide first and second-line technical support to employees for hardware, software, and network issues.
• Troubleshoot and resolve technical issues related to servers, desktops, laptops, printers, and other network devices.
• Respond to support tickets in a timely and efficient manner, ensuring a high level of customer satisfaction.
• Assist in maintaining IT asset inventory and managing software licenses.
• Perform routine maintenance and updates on systems, including patching and upgrades.
• Collaborate with cross-functional teams to improve IT processes and enhance service delivery.
• Document technical processes and create user guides for common issues.
• Contribute to IT projects and initiatives as needed.
• Assistance during after-hours support on a need basis.
• Stay updated with the latest technology trends and best practices in IT support.
• Implement and maintain IT policies, perform regular IT audits

Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 3 years of experience in IT support or a related role.
• Proficient in Windows, MacOS, and Linux operating systems.
• Experience with troubleshooting hardware and software issues.
• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
• Knowledge of remote support tools and techniques.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.