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based on 12 Reviews

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Content Writer

Adrubix

based on 12 Reviews

1-6 years

Noida

1 vacancy

Content Writer

Adrubix

posted 9mon ago

Flexible timing

Key skills for the job

+ 4 more

We are proactively seeking a versatile and go-getter Customer Delight Maverick with hands-on experience in the entire gamut of hardcore sales, especially in the real estate vertical
As a Customer Delight Executive, your primary responsibility will be to nurture leads that should eventually turn into customer acquisition
You will play a vital role in driving sales, building relationships with potential customers, and achieving sales targets

Key Responsibilities:

Client Engagement and Relationship Management:

Engage with potential customers and nurture leads, ensuring a deep understanding of their requirements and preferences.
Conduct thorough consultations to assess client needs, budget constraints, and desired property attributes.
Develop and maintain strong, trusting relationships with clients to enhance loyalty and customer retention.

Personalized Customer Experience:

Offer expert advice and guidance to clients regarding real estate investment opportunities, property comparisons, and market trends.
Present property options that align with clients preferences and facilitate property viewings as necessary.
Assist clients in making informed decisions by providing accurate and up-to-date information on properties, financing options, and legal aspects.

Seamless Sales Process:

Collaborate with the sales team to create tailored sales strategies that align with customers unique requirements.
Ensure all paperwork and documentation related to property transactions are accurate and processed efficiently.
Liaise with the operations team to ensure timely and smooth handover processes for purchased properties.

Issue Resolution and Escalation Management:

Act as the main point of contact for clients, addressing any queries, concerns, or issues promptly and professionally.
Escalate complex issues to the appropriate department and follow up to ensure timely resolutions.

Feedback and Continuous Improvement:

Solicit feedback from clients post-sales and use this information to identify areas for improvement in customer service and satisfaction.
Continuously stay updated on real estate market trends, competitor activities, and best practices to enhance service offerings.

Qualifications and Skills:

Bachelors degree in Business, Marketing, Real Estate, or a related field.
Minimum 1 year of experience is required in real estate hardcore sales or similar roles.
Proven track record in real estate hardcore sales, with a focus on steering sales targets and delivering abundant customer experiences.
Exceptional communication skills, both written and verbal, to effectively convey complex information to clients.
In-depth knowledge of the local real estate market and property-related legal issues.
Excellent problem-solving abilities and a customer-first mindset.
Highly organized and able to manage multiple clients and transactions simultaneously.
Proficiency in relevant software and tools (CRM systems, property listing platforms, etc.).
Adept in Cold Calling.
Astounding in Lead Nurturing.