Customer Success Account manager

Develop understanding of Adobes Digital Media line of products and lead with value-led
conversations with customers for these solutions.
Create a value-based relationship with new existing North American Adobe SMB
customers.
Drive Up-sell Cross-sell by prioritizing accounts with highest propensity to buy by
clearly defining ideal customer profile and contact them via phones emails.
Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.
Research customer contracts and purchasing history in Adobes various customer
management systems external sources such as LinkedIn, ZoomInfo, etc. to figure out the
expansion opportunity in an account
Managing the opportunity pipeline from week to week, providing accurate and timely
updates to management on progress and outlook.
Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution
streams like Adobe Sign, Substance, Stock, Frame.io, etc.
Engage as required, with the supporting functional teams to resolve issues raised by
customers related to their Creative Cloud Subscriptions.
What you need to succeed
SMB Segment exposure and proven ability to manage a large customer set
3+ Years experience in a similar role, with experience in selling SAAS solutions preferred
Excellent communication Skills, both oral and written
Flair for Technology and ability to lead a customer conversation with value-selling rather
than product features pitch.
Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete
tasks at hand.
Strong organization, follow-through and documentation skills suitable for customer
communication.
International Sales Experience with exposure to NA markets preferably.
Working hours will coincide with the US Time Zones
Bachelor s Degree or Equivalent