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7 Catchpoint Jobs
Customer Success Manager
3-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Manager
Catchpoint
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assume full accountability of the customer journey, from Onboarding through Renewal / Cross-sell, Up sell
- Conduct regular business reviews and monitor account health to maximize account retention
- Map Catchpoint s value to client s organization, goals, and challenges to generate growth
- Drive engagement and adoption of Catchpoint s platform
- Transform clients into partners, developing champions and obtaining executive alignment
- Evangelize success outside of the platform by promoting success in client s craft and careers
- Be a customer advocate while capturing customer feedback for Product and Marketing
- Partner closely with Catchpoint Sales, Support and other technical teams to ensure an exceptional customer experience
- Bachelors degree or equivalent and 3+ years of experience managing a portfolio of clients, in roles including Customer Success or Account Management
- Comfortable presenting to a room, aided by strong written and verbal communication skills
- Confident, high energy, self-motivated and a true team player
- Experience persuading and satisfying senior and executive level customer contacts across an enterprise
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- Understanding of Internet and web applications with a desire learn new technologies
- Ability to understand and articulate technical concepts and derive solutions
- Must possess a proven understanding of corporate business world, prior experience in SaaS preferred
- Proficiency in SFDC and MS Office is a must
- Experience working on customer renewals preferred
Employment Type: Full Time, Permanent
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