Customer Care Specialist - New Business

Here's an opportunity for all enthusiastic and motivated individuals to join our team as sales cum service representative.

You will play a vital role in driving our business growth through effective sales strategies and excellent customer service skills to join our New Business Department on a full-time basis (via phone).

Identify and pursue sales upon assessing. On-going training will be provided throughout your career to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

 

Mandatory Experience

Ideally should have spent a minimum 12 Months working for an International BPO or in a Shared Service environment, having an inbound-calling experience with international customers (preferably UK calling experience and in customer service processes).

Minimum Education: 10+2

Shift Timings: 6:30 AM IST - 2:30 AM IST

Working Days: 5 days working in the week

 

Employee Benefits:

Free Cab Services (both sides for now, can change to 8.00 PM to 8.00 AM)
Free Meals (while working from office)
Free Medical, Accident and Life Insurance
Annual 750 equivalent Company Shares to every staff member
Opportunity to earn performance-based monthly variable amounts, as per department guidelines, and more pay-outs from time to time (subject to discretion of the department)
Many more of employee-friendly benefits

 

Role & its Responsibilities

 

Be nice Your role will be speaking to our customers, and we expect excellent service to be delivered on every call.

Upsell Please don t be put off if you don t consider yourself to be a typical salesperson, we sell through service. We always like to inform our customers of any products available which could be a benefit or potentially save them money.

Negotiate Customers will be looking for the best deal, so you'll take them through their policy, making any necessary amendments and answering queries along the way.

Be resilient There will be challenging times where you may be faced with a frustrated customer or a more complex query. We treat all customers with respect and as individuals.

Confident with computers and able to multitask We use multiple systems and software so experience with working with computers is important

Be open and willing to learn We provide training and all the necessary tools for you to do a great job. There will be plenty of feedback and guidance, but we ask for your dedication and a good work ethic

Customer First - Ensuring we are treating customers fairly and acting in a professional manner, at all times. Provide a first-class service, displaying compassion and empathy when our customers need us most.

 

Essentials Skills Needed

Positive Attitude Maintaining a friendly and enthusiastic behaviour even during challenging interactions.

Communication - Excellent verbal and written communication skills are key for interacting with customers, understanding their needs and effectively conveying information.
Active listening -Paying close attention to customer inquiries and feedback to understand their requirements and respond appropriately.
Problem Solving skills - Analysing customer problems and finding effective solutions to ensure customer needs are met and their issues are resolved promptly.
Product expert Thorough understanding of the products and services we render, so you can provide accurate and relevant information to customers.
Team Collaboration Working effectively with colleagues, sharing insights and share feedback to better staff & customer journey
Adaptability Insurance is very dynamic. Being flexible and open to changes helps in adjusting to different situations.
Time Management - Ability to manage their time to achieve daily and monthly goals.
Follow up -Keeping track of customer interactions and following up on pending actions/issues promised is very important.

Our success goes together with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: People who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve.

Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

 

Ingredients to Success

Positively contribute to team by acknowledging others contributions and celebrating their success
Passionate about our Brand and Customer Service
Excellent communication skills
Unlearn and learn new ways of working
Do It The Right Way, The First Time for . All candidates applying are subject to successful completion to background verification checks