Customer Care Specialist

Is high on integrity.
Focus to provide correct output every time.
Safeguards all customer Financial and personal details.
Ability to multitask & strong problem-solving skills.
Ability to flexibly switch to different workbaskets when required.
Able to remain active to multiple policies at once.
Ability to liaise with other departments in a professional manner.
Ability to follow instructions and perform repetitive task.
Accountability, be responsible for work given.
Should be a team player.
Keen to learn.
Willing to take feedback on board.
Good communication skills (spoken and written).

Desired Skills:

Effective communication both written and verbally, in person and virtually. The ability to demonstrate an excellent standard of punctuation and grammar.
Can work well under pressure and consistently hits or exceeds department KPIs such as quality and productivity measures.
Adaptability to change and a willingness to upskill to other areas to review, this could be new channels, products, or areas of the business.
Work well with the team and encourage sharing best practice.
Be confident in making decisions.
A pro-active approach to work, finding solutions and knowing where to look for the information.
The ability to scrutinize written/oral interactions and adopt a critical approach on every review.

Ingredients to Success

Positively contribute to team by acknowledging others contributions and celebrating their success
Passionate about our Brand and Customer Service
Excellent communication skills
Unlearn and learn new ways of working
Do It The Right Way, The First Time for the customer
Mutual Respect
Accept change and feedback