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Lead - Experience Stores
8-10 years
Mumbai, Nagpur, Thane + 3 more
1 vacancy
Lead - Experience Stores
Aditya Birla Insulators
posted 2mon ago
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Fixed timing
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Job Description
The Lead Experience Stores is a critical role that requires creativity, curiosity and operational excellence in equal parts. You will be responsible for delivering a delightful experience to all customers walking into our stores across the country.
You will own this goal from the beginning to the end defining the strategy, execution of the SOPs, the cycle of events and activities and tracking progress. You will supervise the store fitout and ensure timely delivery of each store. You are expected to bring in domain expertise and understanding of various markets to fine tune our concepts and create retail spaces that are unique and locally relevant. Your ultimate goal is to ensure that these stores deliver on the twin objectives of brand building & sales.
Your team will include the zonal heads and the store managers of the experience stores. You will have a central team of managers to help you plan and run the operations. You will work very closely with the digital experiences team, the sales team and the marketing team. We are built like a start-up, so you can expect some overlap of responsibilities. You are expected to collaboratively figure out solutions and processes to manage this ambiguity.
You will report to the Head of retailing Utpal Soni, but you will work very closely with the Head of Customer Experience Srikanth SK
What you must have:
- At least 8-10 years of experience handling consumer retail experiences ideally in home d cor, fashion or accessories
- Must have been responsible for planning and executing event calendars
- Must have been responsible for store operations preferably P&L
- Must have experience in store fit-outs and roll out, managing multiple project vendors
- Must have excellent written and verbal communication skills.
Other desirable traits
- Creative problem solving
- Communication & visual story telling
- Comfortable with ambiguity
- Ability to take ownership.
- High standards of excellence & detail orientation
Post Graduate
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
No travel
Day Shift
Aditya Birla Insulators Benefits
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