Application Support Analyst

Greetings from Adaps!!

Adaps is seeking a motivated an Application Support Analyst to support our software solutions in hosted environments by deploying, maintaining, and troubleshooting high-load web applications. The role involves ensuring system performance, collaborating with stakeholders, and contributing to documentation and training. Ideal candidates have expertise in Linux, Windows, MS SQL Server, AWS/AWX, and a proactive, customer-focused approach.

Position: Support Analyst

Required Skill: Linux, SQL, AWS/ AWX/PMC, Data TCP/IP, MS SQL Server, Apache, Tomcat.

Experience: 3-6 yrs.

Location: Hyderabad

Job Type: Full-Time

Work Model: Work from office

Shift time: 8 AM to 5 PM IST

Notice Period: Immediate/ 15 days /1 Month

Responsibilities:

• Provide technical support for company-developed software packages and associated technologies in both hosted and client-hosted environments.
• Deploy, maintain, improve, and monitor high-load web applications, ensuring performance and availability meet SLA-defined expectations.
• Analyze and resolve issues across technologies such as Linux, Tomcat, Apache, Windows, SQL, MS SQL Server, and AWS/AWX, using tools like log analysis and SQL Server analysis.
• Troubleshoot complex application issues through collaboration, effective research, and responsive problem-solving.
• Manage and respond to monitoring systems to proactively address performance and system health.
• Maintain and update technical documentation, FAQs, and knowledge bases to support team and client needs.
• Adhere to defined standards and procedures to ensure the security and integrity of data and systems.
• Collaborate with internal teams such as Helpdesk, Developers, and Business Analysts, as well as clients, to resolve technical and application-related issues.
• Train team members on technical aspects and provide support for skill development where required.
• Communicate effectively with clients and stakeholders, ensuring high responsiveness and setting clear, realistic expectations.
• Independently manage assigned tasks, prioritize effectively, and maintain accountability in live production environments.
• Act methodically and responsibly in high-pressure scenarios while delivering timely solutions.

Requirement:

• 3-6 years of relevant experience in Application Support or L2 Support roles in a high-load web application environment.
• Proficiency in Linux (Ubuntu, CentOS, etc.), Windows OS, MS SQL Server, MySQL, AWS/AWX/PMC, Apache, Tomcat, and IIS server management.
• Experience with Database/Application Migration, Networking concepts (TCP/IP), basic Shell Scripting, object-oriented programming, and web-based application development.
• Strong problem-solving and diagnostic skills with the ability to troubleshoot complex issues in a live production environment.
• Excellent verbal and written communication skills in English, including technical and business contexts.
• A customer-focused approach to managing client relationships and ensuring high levels of customer satisfaction.
• Familiarity with JIRA, Git, Version Control, and Agile methodologies.
• Strong self-learning abilities and willingness to stay updated with new technologies.
• Ability to work proactively and independently in a dynamic environment.

Key competencies include:

• Leadership and Team Collaboration.
• Technical Expertise and Problem Solving.
• Customer Service Orientation.
• Adaptability and Results-Oriented.
• Effective Communication and Documentation.