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based on 4.2k Reviews

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147 GlobalLogic Jobs

Application Support Analyst

1-3 years

Gurgaon / Gurugram

Application Support Analyst

GlobalLogic

posted 13hr ago

Job Role Insights

Flexible timing

Job Description

Description:

• This Job will be based out of Pune Location. • Provide excellent System Support services: • Respond to client problems (phone/tickets) and proactively monitor client’s installations; • Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;

 

Requirements:

• Graduate in any discipline • Experience n a customer service or technical support role • Exceptional written and Oral communication skills (B2) • 3+ years of experience in Linux system and network administration (Optional) • Remote troubleshooting (ssh, VPN tunnels) • Basic knowledge of SQL databases (Sybase, MySQL, postgresql) • Microsoft Windows (basic workstation configuration and troubleshooting) • Knowledge of a scripting language (such as Perl, python or shell) is an asset • Experience with TCP/IP, network security, IPSec or VPN is an asset • Excellent analytical, research, organizational and planning skills • Exceptional communication and leadership skills • Strong technical aptitude and a quick learner with the ability to understand medical imaging • Excellent analytical, research, organizational and planning skills • Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships • Proven ability to influence cross-functional teams • Excellent organizational, time-management and decision-making skills

Job Responsibilities:

• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers; • Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems; • Perform database maintenance using SQL statements; • Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows • EXPOSURE TO DICOM, HL7 & RADIOLOGY WORKFLOWS is a beneficial

 

What We Offer:

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!


Employment Type: Full Time, Permanent

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People are getting interviews at GlobalLogic through

(based on 364 GlobalLogic interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
49%
13%
11%
7%
7%
13% candidates got the interview through other sources.
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What people at GlobalLogic are saying

Application Support Analyst salary at GlobalLogic

reported by 2 employees with 2-3 years exp.
₹5 L/yr - ₹6.4 L/yr
26% less than the average Application Support Analyst Salary in India
View more details

What GlobalLogic employees are saying about work life

based on 4.2k employees
65%
92%
74%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

GlobalLogic Benefits

Submitted by Company
Relocation at ease
Women leadership development program
Taking care of those who need
Submitted by Employees
Free Transport
Cafeteria
Work From Home
Free Food
Health Insurance
Job Training +6 more
View more benefits

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