Customer Success Representative

Role & responsibilities :

Functional

Core

- Ensures P.O. entry

- Timely booking error free sales orders as per the timelines defined in the SOP.

- Preparation of despatch plan

- Co-ordination with PFD / Printing / shade development / Regulatory /Finance / logistics /NPO team

- Maintaining Report (daily / weekly / monthly)

- Assisting on NPO products

- Assisting TICs in colour development / artwork / rollers / arranging samples for trials/testing

- Monitors despatches / Sales Hold at respective location

- On time communication to internal & external customers

- Logging customer complaints and closure of complaints / queries.

- Ensure updation of SAP database including Customer Master, Product Master for error free transactions etc.

Internal process

- Ensures compliance to defined SOPs as per Q&RA norms

- Identify & assess customers needs to achieve satisfaction

- Visit key customers along with TICs to maintain customer relationship

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.