Dispatch Executive

Working days: Sunday to Friday, Week off on Saturday

Timings: 10 am to 07 pm

Report to: Dispatch Manager

Location: Marol Andheri

Key Responsibilities:

Order Management:

• Oversee the end-to-end order processing, take appointments and dispatching orders
• Ensure accurate and timely order fulfilment, packing, and dispatch.
• Coordinate with the warehouse team to manage inventory levels and product availability.

System Management:

• Utilize Unicommerce to manage and track orders, inventory, and dispatch processes.
• Update and maintain accurate records of order statuses, RTV, RTO, Expiry and exchanges.

Shipping Coordination:

• Liaise with shipping partners to ensure timely and cost-effective deliveries.
• Coordinate with couriers for pickups, ensuring timely dispatches.
• Monitor shipping statuses and address any delays or issues promptly.
• Handle customer queries related to order dispatch and delivery.

Invoice and Shipment Reconciliation:

• Check and verify invoices against shipments.
• Reconcile shipments with invoices to ensure accuracy and resolve discrepancies.
• Maintain detailed records of all dispatch-related financial transactions.

Data Management and Reporting:

• Use Excel to maintain records of daily dispatches, inventory, and order tracking.
• Generate daily, weekly, and monthly reports on order fulfillment and dispatch efficiency.
• Analyze data to identify areas for improvement in the dispatch process.

Quality Control:

• Ensure all orders are packed according to Soulflower's quality standards.
• Implement quality checks to minimize errors in order processing and dispatch.

Collaboration:

• Work closely with the Customer Service team to resolve order-related issues.
• Coordinate with the Marketing and Sales teams to ensure promotional orders and bulk orders are processed efficiently.

Qualifications:

• Minimum of a high school diploma or equivalent; a degree in logistics, supply chain management, or a related field is preferred.
• Proven experience in order dispatch or warehouse operations, preferably in a FMCG or e-commerce environment.
• Proficiency in Unicommerce and Excel is mandatory.
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and problem-solving abilities.