Account Manager , Small Business

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You ll Do:

As an Upsell Representative, your primary function is to reach out to the existing customers to update them of the new products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage customers to upgrade their services, develop healthy customer relationships, build trust and transparency with the client & promote customer loyalty.

Responsibilities:

requirements