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10 Oracle Account Representative Jobs
Technical Account Representative (TAM) 4
Oracle
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The candidate must have strong troubleshooting skills on Database and Database technology products
Expertise in Performance issue analysis and providing resolution
Guide customer on Oracle Database Best practices
Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction, Data Vault, Masking.
Possess strong troubleshooting skills on Real Application Cluster
Should be able to guide and mentor team of engineers on Database Technology products
Should possess knowledge and be able to articulate to customer the use cases of Advanced Compression, In-memory
Knowledge on Oracle Enterprise Manager
Personal Skills
- Strong experience in service delivery and/or project management is required.
- Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
- Experience on Enterprise Customers is required
- Excellent communication / relationship building skills
- Customer focused and results oriented
- Ability to work under pressure in highly escalated situations
- Organized with strong attention to detail
- Decision making / problem solving skills
- Ability to manage multiple concurrent activities (customer engagements)
- Highly professional: Ability to deal with senior and exec stakeholders with confidence
- Strong analytic skills and ability to pre-empt potential risks and issues
Responsibilities
- Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering.
- The CSS TAM is a customer advocate and must demonstrate customer obsession by placing the client needs first.
- Provide technical guidance and be part of the customer calls/meeting on adoption of database technology
- Should possess strong technical skills on Database and DB products to advocate to customer the use cases and guide the customer and team of Oracle CSS Engineers through the lifecycle of Oracle Technology product adoption
- Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation
- Maintain the Oracle business systems to ensure systems are up to date with the correct/current information (resource assignment, timecards, rates, completion estimates, invoice details etc.) to ensure that services are delivered efficiently, invoices are generated in a timely manner and revenues are recognised promptly.
- Plan and deploy resources to ensure effective delivery within agreed budgetary constraints.
- Where appropriate create and maintain the ACS service delivery or project plan.
- Actively manage project forecast, identify risks and issues and opportunity for revenue collection (upside)
Accountabilities:
- Proactively manage the contract delivery to completion / customer acceptance
- Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction
- Manage any customer escalation that may arise
- Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate
- Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
- Work in line with customer working practices and procedures, if contractually agreed
- Operate in line with Oracle CSS business processes and procedures
- Operate in line with Oracle Global and local HR policies and procedures
Employment Type: Full Time, Permanent
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What Account Representative at Oracle are saying
Account Representative salary at Oracle
reported by
1
employee
with 11
years exp.
₹13.9
L/yr - ₹17.8
L/yr
266%
more
than the average Account Representative Salary in India
View more details
What Oracle employees are saying about work life
based on 5.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
Submitted by Company
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle
Submitted by Employees
View more benefits 
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Oracle Mumbai Office Locations
Mumbai Office
Nirlon Compound, Goregaon Owned
Off Western Express Highway
Goregaon (East)
Mumbai, MAHARASHTRA, 400 063
Mumbai
Maharashtra 400051
Maharashtra 400051
Mumbai Office
First International Financial Center (FIFC), Unit No.501, Level 5
No.C54 & 55, G Block, Bandra Kurla Complex, CTS No.4207
Kolekalyan Village, Anderi Taluk
Mumbai, MAHARASHTRA, 400 051
Mumbai
400 063
400 063
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