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Technical Account Representative (TAM) 5 - Oracle SAAS/ERP
2-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Technical Account Representative (TAM) 5 - Oracle SAAS/ERP
Oracle
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Your Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
- Manage service delivery activities for customer s diversified set of Oracle SaaS Products deployed on Cloud
- Represent as a single point of contact between customer & Oracle.
- Manage the service delivery through virtual team of resources.
- Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.
- Work on improvement initiatives as required
ACCOUNTABILITIES
- Review existing services & contracts and understand the scope thoroughly.
- Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards.
- Deliver regular business and operational reviews to key business stakeholders.
- Implement Service Improvement policy and processes.
- Manage and co-ordinate changes in customer environments per customer strategy.
RESPONSIBILITIES
- Service Planning
- Technology Change Management
- Contractual and Financial Control
- Service Governance
- Problem and Incident Management
- Issue and Risk Management
- Escalation Management
- Best Practice Advice and Recommendations
- Business Development and Renewals
- Customer Satisfaction
- Provide leadership, motivation and direction
Career Level - IC5
Our ideal candidate will typically be expected to demonstrate the following attributes:
- Good functional understanding on Oracle SaaS - HCM,ERP SCM Modules
- Experience with implementation and support of Oracle SaaS HCM / SCM Applications, including at least 2 full cycle projects
- Experience conducting a project management in cloud-based (Oracle SaaS) technology
- Hands-on Oracle SaaS HCM / SCM /ERP implementation experience
- Effectively manages scope and customer expectations on individual assignments
- Follows through on all assignments and takes ownership of client issues
- Coordinate with Product Manager and business partner to model, design, and build business solutions.
- Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
- Strong project management experience; PMP is desirable
- Should have a strong customer management skill
- Excellent team player, willing to learn new technologies & problem-solving skills
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
- Strong organization skills, detail oriented & communication skills
- University degree, with post graduate technical or management qualifications or other relevant experience.
- Fusion HCM / SCM Certification preferred
Employment Type: Full Time, Permanent
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Account Representative salary at Oracle
reported by
1
employee
with 11
years exp.
₹13.9
L/yr - ₹17.8
L/yr
266%
more
than the average Account Representative Salary in India
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What Oracle employees are saying about work life
based on 5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
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