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3.7

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1498 Oracle Jobs

Technical Account Representative (TAM) 4

Oracle India Pvt. Ltd.

3.7

based on 5.3k Reviews

2-5 years

Mumbai

1 vacancy

Technical Account Representative (TAM) 4

Oracle

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Tamil Oracle Project Management HTML and CSS Database Management Service Delivery Management

+ 3 more

Job Description

The candidate must have strong troubleshooting skills on Database and Database technology products

Expertise in Performance issue analysis and providing resolution

Guide customer on Oracle Database Best practices

Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction, Data Vault, Masking.

Possess strong troubleshooting skills on Real Application Cluster

Should be able to guide and mentor team of engineers on Database Technology products

Should possess knowledge and be able to articulate to customer the use cases of Advanced Compression, In-memory

Knowledge on Oracle Enterprise Manager

Personal Skills

Strong experience in service delivery and/or project management is required.
Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
Experience on Enterprise Customers is required
Excellent communication / relationship building skills
Customer focused and results oriented
Ability to work under pressure in highly escalated situations
Organized with strong attention to detail
Decision making / problem solving skills
Ability to manage multiple concurrent activities (customer engagements)
Highly professional: Ability to deal with senior and exec stakeholders with confidence
Strong analytic skills and ability to pre-empt potential risks and issues

Responsibilities

Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering.
The CSS TAM is a customer advocate and must demonstrate customer obsession by placing the client needs first.
Provide technical guidance and be part of the customer calls/meeting on adoption of database technology
Should possess strong technical skills on Database and DB products to advocate to customer the use cases and guide the customer and team of Oracle CSS Engineers through the lifecycle of Oracle Technology product adoption
Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation
Maintain the Oracle business systems to ensure systems are up to date with the correct/current information (resource assignment, timecards, rates, completion estimates, invoice details etc.) to ensure that services are delivered efficiently, invoices are generated in a timely manner and revenues are recognised promptly.
Plan and deploy resources to ensure effective delivery within agreed budgetary constraints.
Where appropriate create and maintain the ACS service delivery or project plan.
Actively manage project forecast, identify risks and issues and opportunity for revenue collection (upside)

Accountabilities:

Proactively manage the contract delivery to completion / customer acceptance
Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction
Manage any customer escalation that may arise
Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate
Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
Work in line with customer working practices and procedures, if contractually agreed
Operate in line with Oracle CSS business processes and procedures
Operate in line with Oracle Global and local HR policies and procedures

Employment Type: Full Time, Permanent

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