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3.7

based on 5.3k Reviews

Video summary

1489 Oracle Jobs

User Assistance Developer 3

Oracle India Pvt. Ltd.

3.7

based on 5.3k Reviews

6-10 years

Bangalore / Bengaluru

1 vacancy

User Assistance Developer 3

Oracle

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Oracle Training Publishing Subject Matter Expertise Business Modeling

Job Description

We are looking for a User Assistance (UA) developer to help build a portfolio of assets for Oracle Essbase.
You will analyze learning requirements for the product and produce content for these formats: documentation, videos, tutorials, workshops, etc.
You are expected to have, or quickly attain, subject matter expertise on analytic and business modeling, from multi-dimensional analysis to complex procedural business logic. You will translate your product / solution knowledge into effective UA assets that will enable customers / partners / employees to quickly and effectively deploy / use Oracle Essbase.
This position requires solid technical aptitude, excellent writing skills, and the ability to complete projects with minimal supervision. Proven ability to develop new material and organize it logically is critical.
Previous experience developing user assistance for analytic products / applications is highly desirable. Technical expertise in Oracle Essbase or competitive products is highly desirable.
The role involves researching new product features and new technology in a fast-paced development environment. Flexibility, good spirits, and a strong DITA background are essential.
We provide the opportunity for continuous learning and the acquiring of new skills. We work intensively in an Agile development environment with fellow UA Developers, product managers, engineers, and quality assurance and support engineers.
We are responsive to customer needs and input, as well as to internal requirements. Our writers focus not only on writing excellent content, but also on the technical aspects of publishing the assets to our customers.
Create a variety of user assistance for your assigned product, which may include documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics, training courses, and certification exams following user assistance development processes, templates, and standards using various tools and systems.
Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance.
Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas.
Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management.
Develop lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses.
Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment.
Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products.
Participate in internal tasks forces related to user assistance and other technical matters.
Participate in discussions at user assistance and feature team meetings.
Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items.