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77 Okta Jobs

Manager, Technical Account Management

5-10 years

Bangalore / Bengaluru

1 vacancy

Manager, Technical Account Management

Okta

posted 1mon ago

Job Description

  • Working with leaders from the US to define the strategy and success metrics for the TAM innovation center
  • Understand the talent landscape and design the appropriate hiring strategy to grow your team from scratch; partner with Recruitment to source, attract and hire the best technical talent in Bengalaru
  • Partner with leaders across TAM, Customer Success, Sales, and Product to understand the pain points and requirements for your team
  • Provide coaching and career development to grow the talent in your team, fostering a culture of collaboration, accountability and continuous improvement
  • Effectively balance the workload and capacity of your team while ensuring you re building talent for future demand
  • Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs
  • Ensure the TAMs exceed Okta s expectations in core product and identity knowledge, communication, and execution and contribute to the larger TAM function
  • Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices
  • Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development
  • Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction
  • Working with Finance and Operations to define quarterly budgets and manage headcount plans
  • Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively
  • Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presales
What you ll bring to the role
  • Bachelors degree or equivalent combination of education and work experience
  • Multiple years experience managing TAM, presales, or equivalent technical solutions teams at any level; individual contributor experience in these roles a plus
  • Experience managing a recruitment process and scaling a team
  • Ability to provide AMER Time Zone support (preference)
  • Ability to collaborate across a global organization and with external stakeholders
  • Experience driving software adoption, and building and scaling technical account management practices
  • Cybersecurity / SaaS background
  • Center of Excellence / GIC experience advantageous
Our values - core competencies expected of our managers
  • Always Secure, always on: Relentlessly champion Okta s security-centric mission with our customers
  • Drive what s next: Distinguish ourselves as Identity thought leaders who mature our customers Identity architectures
  • Love our customers: Give our customers a premium Identity experience
  • Build it and own it: Solve hard problems together, own the outcome and impact, and empower each other to do the best work of our careers
What you can look forward to as an Full-Time Okta employee!
  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion and Belonging at Okta

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Account Manager roles with real interview advice

Top Okta Technical Account Manager Interview Questions

Q1. Difference b/w freetyle and normal pipeline . How to check if build is successful.
Q2. How to manage terraform state file in common place so if one making changes other get modified file.
Q3. Given 1000 servers and continue running steam check the stream is strictly increasing order. Divide those streams in 100 servers and process ... read more
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What people at Okta are saying

Technical Account Manager salary at Okta

reported by 2 employees with 3-4 years exp.
₹16.2 L/yr - ₹20.7 L/yr
8% more than the average Technical Account Manager Salary in India
View more details

What Okta employees are saying about work life

based on 12 employees
56%
87%
89%
60%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Okta Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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