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Okta

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2.5

based on 13 Reviews

64 Okta Jobs

Manager, Technical Account Management

Okta

2.5

based on 13 Reviews

5-10 years

Bangalore / Bengaluru

1 vacancy

Manager, Technical Account Management

Okta

posted 1mon ago

Job Role Insights

Fixed timing

Key skills for the job

Tamil Automation Testing Analytical Chemistry Data Privacy Key Account Management Business Process Management

+ 2 more

Job Description

Working with leaders from the US to define the strategy and success metrics for the TAM innovation center

Understand the talent landscape and design the appropriate hiring strategy to grow your team from scratch; partner with Recruitment to source, attract and hire the best technical talent in Bengalaru
Partner with leaders across TAM, Customer Success, Sales, and Product to understand the pain points and requirements for your team
Provide coaching and career development to grow the talent in your team, fostering a culture of collaboration, accountability and continuous improvement
Effectively balance the workload and capacity of your team while ensuring you re building talent for future demand
Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs
Ensure the TAMs exceed Okta s expectations in core product and identity knowledge, communication, and execution and contribute to the larger TAM function
Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices
Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development
Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction
Working with Finance and Operations to define quarterly budgets and manage headcount plans
Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively
Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presales

What you ll bring to the role

Bachelors degree or equivalent combination of education and work experience
Multiple years experience managing TAM, presales, or equivalent technical solutions teams at any level; individual contributor experience in these roles a plus
Experience managing a recruitment process and scaling a team
Ability to provide AMER Time Zone support (preference)
Ability to collaborate across a global organization and with external stakeholders
Experience driving software adoption, and building and scaling technical account management practices
Cybersecurity / SaaS background
Center of Excellence / GIC experience advantageous

Our values - core competencies expected of our managers

Always Secure, always on: Relentlessly champion Okta s security-centric mission with our customers
Drive what s next: Distinguish ourselves as Identity thought leaders who mature our customers Identity architectures
Love our customers: Give our customers a premium Identity experience
Build it and own it: Solve hard problems together, own the outcome and impact, and empower each other to do the best work of our careers

What you can look forward to as an Full-Time Okta employee!