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Technical Account Manager II

3-8 years

Bangalore / Bengaluru

1 vacancy

Technical Account Manager II

Okta

posted 1mon ago

Job Description

You Will:
  • Advise customers on best practices and product adoption in a post-sales capacity
  • Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely midmarket
  • Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
  • Maintain focus on increasing subscription adoption, customer satisfaction and retention
  • Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
  • Take and respond to reactive questions from Customer Success Managers
  • Establish strong personal relationships on key accounts with decision-makers and stakeholders
  • Participate in content creation for both internal and external enablement of staff and customers
What you will need:
  • 3+ years of total experience in information technology, with at least 2 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
  • Experience in technical customer-facing roles acting as a trusted advisor, such as technical account management, customer success, solutions architecture, technical project management, or similar role
  • Working proficiency in the following core workforce IAM areas:
    • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
    • Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
    • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc.)
    • SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
    • Lifecycle management scenarios to 3rd party systems and applications (Workflow, HR-driven provisioning, MSFT integrations, SCIM, etc.)
    • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
  • This position will be located in Bengaluru, but some travel is required (under 25% of the time)
Education:
  • BA/BS in Computer Science, Information Technology or related discipline or equivalent work experience required

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Account Manager roles with real interview advice

Top Okta Technical Account Manager Interview Questions

Q1. Difference b/w freetyle and normal pipeline . How to check if build is successful.
Q2. How to manage terraform state file in common place so if one making changes other get modified file.
Q3. Given 1000 servers and continue running steam check the stream is strictly increasing order. Divide those streams in 100 servers and process ... read more
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What people at Okta are saying

Technical Account Manager salary at Okta

reported by 2 employees with 3-4 years exp.
₹16.2 L/yr - ₹20.7 L/yr
8% more than the average Technical Account Manager Salary in India
View more details

What Okta employees are saying about work life

based on 12 employees
56%
87%
89%
60%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Okta Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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