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77 Okta Jobs
Technical Account Manager II
Okta
posted 1mon ago
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Job Description
- Advise customers on best practices and product adoption in a post-sales capacity
- Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely midmarket
- Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction and retention
- Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
- Take and respond to reactive questions from Customer Success Managers
- Establish strong personal relationships on key accounts with decision-makers and stakeholders
- Participate in content creation for both internal and external enablement of staff and customers
- 3+ years of total experience in information technology, with at least 2 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
- Experience in technical customer-facing roles acting as a trusted advisor, such as technical account management, customer success, solutions architecture, technical project management, or similar role
- Working proficiency in the following core workforce IAM areas:
- Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc.)
- SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
- Lifecycle management scenarios to 3rd party systems and applications (Workflow, HR-driven provisioning, MSFT integrations, SCIM, etc.)
- Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- This position will be located in Bengaluru, but some travel is required (under 25% of the time)
- BA/BS in Computer Science, Information Technology or related discipline or equivalent work experience required
Employment Type: Full Time, Permanent
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