Advise customers on best practices and product adoption in a post-sales capacity
Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely midmarket
Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
Maintain focus on increasing subscription adoption, customer satisfaction and retention
Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
Take and respond to reactive questions from Customer Success Managers
Establish strong personal relationships on key accounts with decision-makers and stakeholders
Participate in content creation for both internal and external enablement of staff and customers
What you will need:
3+ years of total experience in information technology, with at least 2 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
Experience in technical customer-facing roles acting as a trusted advisor, such as technical account management, customer success, solutions architecture, technical project management, or similar role
Working proficiency in the following core workforce IAM areas:
Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc.)
SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
Lifecycle management scenarios to 3rd party systems and applications (Workflow, HR-driven provisioning, MSFT integrations, SCIM, etc.)
Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
This position will be located in Bengaluru, but some travel is required (under 25% of the time)
Education:
BA/BS in Computer Science, Information Technology or related discipline or equivalent work experience required
Q3.Given 1000 servers and continue running steam check the stream is strictly increasing order. Divide those streams in 100 servers and process... read more