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Accor Hospitality

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4.7

based on 75 Reviews

912 Accor Hospitality Jobs

Airport Representative

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Mumbai

Airport Representative

Accor Hospitality

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Travel Agency Tourism Hospitality Service Engineering Customer Care

+ 4 more

Job Description

About The Role :
Main Duties:
Administration

Liaise with different departments for smooth and coordinated work.

Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

Personally welcome and escort all hotel guests.

Authorize courtesies for V.I.P’s

Financial

Identify optimal, cost effective use of the resources and educate the team on the same.

Operational

Keeps a record of the arrival and departure of the hotel.

Co-ordinates group arrival and departures.

Addresses questions pertaining to room accommodations and rates.

Makes effort on low occupancy dates to maximize room revenue.

Maintains a favourable working relationship with all other company employees to foster and get business related information of the competition hotels.

Maintains a close co-ordination with the airline staff.

Facilitates guest check-in and check-out at the airport.

Presents options and alternatives to unreserved guests and offer assistance in making choice, types of available rooms as well as services of the property.

Personnel

Self confidence, motivation, drive and tenacity;

Ability to enhance organizational performance;

Other Duties

Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.

Helping other department in case of emergency.

Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

1 tp 3 years’ experience in a similar rolein a five star luxury Hotel / Resort

Fluency in both written and spoken English

Well presented, an outgoing and friendly attitude

Able to adapt to unpredictable events and be resourceful

Reliable and will thrive working in a busy environment and stay calm under pressure

Well planned, organized and always punctual

Employment Type: Full Time, Permanent

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