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Accor Hospitality

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4.7

based on 75 Reviews

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913 Accor Hospitality Jobs

Bellman -Professional

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

2-4 years

Mumbai

Bellman -Professional

Accor Hospitality

posted 28d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Python AWS Computer Networking Cloud Computing Linux Administration

+ 10 more

Job Description


About The Role :
 Main Duties: 
 Administration 
  • Liaise with different departments for smooth and coordinated work.
  •  Should ensure that the team members are adhering to the Human Resource policies 


    •  Customer Service 
  • Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
  •  Perform all other assigned duties, and adhere to Novotel standards of performance, appearance, and conduct 


    •  Financial 
  • Identify optimal, cost effective use of the resources.
  • Any matter which may affect the interests of  ACCOR  should be brought to the attention of the Management


    •  Operational 
  • Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
  • Ensure to handle the luggage in a courteous and efficient manner.
  • Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
  • Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
  • Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
  • Possess knowledge of the Fire and Emergency procedures of the hotel.
  • Responsible and accountable for the loading and unloading of guest luggage from guest cars.
  • Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
  • Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
  • Ensure to convey a sense of the guest’s importance and project a professional environment which reflects Novotel Mumbai commitment to customer
  • Responsible for providing courteous and competent services to the guests.

    •  Personnel 
  • Effectively communicate any problem, challenges, complaints / feedback immediately to the Supervisor on duty.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.


    •  Other Duties 
  • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away and left luggage room
  • Helping other department in case of emergency.


    • Qualifications
    Your experience and skills include:
  • Minimum 1-2 years of experience
  • Service focused personality is essential
  • customer related experience an asset
  • Ability to work well under pressure in a fast paced environment
  • Excellent communication skills and a professional presentation
  • Ability to work cohesively with fellow colleagues as part of a team Your team and working environment:

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Professional roles with real interview advice

    What people at Accor Hospitality are saying

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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