Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Hitachi Data Systems (HDS)



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time educationB Tech


Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for specific software solutions/vendors/brands.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide hardware/software support for configured services running on various platforms.

Implement technology at the operating system-level across all server and network areas.

Perform L1 and L2/ basic and intermediate level troubleshooting.

Maintain and update documentation related to technical support activities.

Collaborate with cross-functional teams to resolve technical issues.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Hitachi Data Systems (HDS) & NetApp

Strong understanding of Hitachi Data Systems (HDS) & NetApp

Experience in LUNs creation and deletion .

Knowledge of troubleshooting performance related issues
Additional Information:

The candidate should have a minimum of 3 years of experience in Hitachi Data Systems (HDS).

This position is based at our Bhubaneswar office.

A B Tech degree is required.


Qualifications

15 years full time educationB Tech