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Accor Hospitality

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4.7

based on 75 Reviews

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913 Accor Hospitality Jobs

Front Office Executive

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

2-4 years

Hyderabad / Secunderabad

Front Office Executive

Accor Hospitality

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry Housekeeping Customer Service Hotel Management Hospitality Front Office

+ 7 more

Job Description


About The Role :

  •  Guest Relations:  Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.
  •  Reservation Management:  Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
  •  Front Desk Operations:  Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
  •  Payment Processing:  Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
  •  Room Allocation:  Coordinate room assignments based on guest preferences, availability, and special requests.
  •  Information Dissemination:  Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
  •  Problem Resolution:  Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
  •  Team Collaboration:  Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
  •  Administrative Duties:  Perform general administrative tasks, including filing, data entry, and maintaining guest records.

    • Qualifications
  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
  • Excellent organizational and multitasking abilities, with a keen attention to detail.
  • Proficiency in using computer systems and hotel management software.
  • Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
  • Flexibility to work various shifts, including weekends and holidays.

    • Additional Information
    With 1-2 years of experience

    Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Front Office Executive roles with real interview advice

    What people at Accor Hospitality are saying

    Front Office Executive salary at Accor Hospitality

    reported by 4 employees with 1-5 years exp.
    ₹2.5 L/yr - ₹4 L/yr
    22% more than the average Front Office Executive Salary in India
    View more details

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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